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Change Management Tips to Ease the Transition to a Community-Based Customer Experience My wife and I love Walt Disney World. Like many people who frequent the parks, we have developed our own ways of avoiding lines, hitting a ton of attractions, and...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Verisae/Boston, MA As a Sales Representative II you will develop new prospects and interact with existing customers primarily by phone to increase sales of Verisae's products and services. You will provide support to customers over the phone and may...

In the digital world, driven by interaction and big data, there are many sophisticated ways to get customer feedback and understand what’s on the mind of your audience.  But whatever happened to good old-fashioned conversation? Before I go...

By Vanessa DiMauro and Adam Zawel As social media is growing up, so is executive leadership’s understanding of how it can support or enable an organization’s strategy. My colleague Adam Zawel, community director for Palladium Group’s online community...