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CXM. Trends, stories, events and resources. Be part of the largest CX community.
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Customer Experience Magazine, the online magazine dedicated to Customer Experience, has unveiled a new logo to reinforce its unique trademark and signify its growth and transformation over the last 5 years. This is the first time the magazine has redesigned...
Within our CXM Interview series, we have talked with the director of technology at Expedia, Jonas Olofsson, about trends and technologies in the travel sector, user experience and the purpose of Web Content Accessibility Guidelines 2.0. Hello Jonas...
London, UK Reevoo is thrilled to announce that it is a Finalist in the UK Digital Experience Awards 2014. The Awards have been launched this year to recognise and celebrate the delivery of exceptional customer experience through digital channels and...
1 Day. 100+ Presentations. 42 Winners. The region has become more open to businesses and multinational companies than ever, and thus becoming more open to a competitive market that is shaped and formed by nothing less than exceptional services, customers...
Sodexo, the world’s largest services company, has been named as finalist in two UK Employee Experience Awards 2016. The awards recognise and celebrate the delivery of exceptional employee experience in businesses across the UK. Sodexo is shortlisted...
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SOCRATES Journal is an international, refereed, and indexed scholarly publication focused on public policy, administration, and ph...
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Lebara making customers SMILE - Customer Experience Magazine
Multi award-winning Lebara Customer Service have a lot to be proud of – employee engagement, industry high NPS and customers tweeting their love for the contact centre. Here they tell us some secrets ...
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Mr Employee Experience: Star Struck at Startle – Customer Experience Magazine
Ben Whitter is known as Mr Employee Experience in business circles, and his role as a global Employee Experience (EX) leader brings him into contact with many companies keen to improve how they accomm...
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