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by Michael Roppo, Director of Fixed Ops Training and Consulting, WithumSmith + Brown PC Choose which of the following statements that best describes the way your fixed ops department uses the dealership management system (DMS): We use the DMS to track...

A year of excellence in learning was capped off with the creation of a new academy Sonic Automotive, Inc., believes will take its customer-facing leadership to the next level. Article Author: Margery Weinstein When a successful company hits its stride...

Calculating the Actual Hourly Cost of Labor Labor costs constitute a significant portion of the Direct Costs associated with business operations. When estimating or quoting a price to a customer, knowing the Effective Labor Rate, which is the actual...

I recall the days when technicians would use chains, put a car in reverse and straighten frames off a telephone pole – all while holding up traffic on a busy street, repeating the process over and over until it “looked” right. How about the lost art...

To maximize the efficiency of fleet maintenance and repair events, it takes a coordinated effort across the service supply chain – good communications, in-context access to the right information, and consistent and reliable data sharing. The required...