To maximize the efficiency of fleet maintenance and repair events, it takes a coordinated effort across the service supply chain – good communications, in-context access to the right information, and consistent and reliable data sharing.
The required information comes from many sources including your shops, your service providers, your key truck and component supplier as well as telematics vendors, third-party content sources and other internal applications.
By enabling good communications, in-context access to the right information and reliable data sharing the three major stakeholders in your service supply chain all benefit:
Service providers benefit by:
• Improving technician bay efficiency, resulting in higher effective labor rates
• Reducing overhead and higher employee productivity
• Ensuring data and information transparency, which ultimately delivers a higher share of service events
Fleets benefit by:
• Reducing unscheduled service events and downtime, which drives higher asset utilization and lower rental costs
• Improving estimate/financial integrity to reduce risks and misappropriation of monies
• Enabling better decision-making to bundle otherwise separate events into one based on PM schedules and recalls and campaigns
Manufacturers benefit by:
• Ensuring a consistent customer experience across the network
• Gaining network-wide event visibility improves timeliness of responses and resolution of customer concerns
• Increasing truck uptime to drive more service capacity
Driving data to the point of service from beginning to end improves decision making and bottom-line profitability while keeping everything flowing smoothly.
Take the Next Step
Identify the systems, applications and portals required by your manufacturers and service providers as well as your internal shops that support your service event management process. Ask the members of your service supply chain ecosystem to help maximize information at the point of service and drive more uptime.
Did you know that in 2015 and beyond everyone is the trucking ecosystem will need to be connected to improve operational excellence? According to Nandini Tare, Automotive and Transportation Industry Analyst for Frost & Sullivan, ongoing advancements are estimated to provide revenue benefits to the tune of $3 billion by 2025. Learn how to grab your share of $3 billion by watching this on-demand webinar.
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