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Local Measure helps businesses understand and manage the customer conversations and influencers at their locations, hotels, malls and event venues. By merging local content, social media and mobile technology, it provides some of the world’s largest...

We had such great feedback from the national teleseminar training we did yesterday, I wanted to take this week’s column and reiterate a few of the key points for you. If you were on the call, use these points as reinforcement, and if you missed...

Firefighting teams have to make immediate decisions informed by years of training and experience. The question is, will live video streaming from the incident enhance effectiveness or impede rapid decisions on the ground? Our experience working with...

When managers see their role as a small cog in a bigger system they do whatever they can to fit in. They trade power for conformity. Their team yearns for bold vision, challenging questions, and scaffolding support. But they look up and see...

Published: Saturday, July 16, 2016 I just wanted to send a note of appreciation to the entire team of WASA—from the front line customer service representatives in Chaguanas, the back office management team and the technical field engineering team—for...