Opus Research. Analysis and Expertise in Conversational Commerce
Opus Research. Analysis and Expertise in Conversational Commerce
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On request of our CEO, Gerd Leonhard, here’s an excerpt from (yours truly) Rudy de Waele‘s shift 2020 Brain Food newsletter, a must read regular newsletter on the digital transformation topics changing our world in business and society. Rudy’s website...
The social media campaign, #BringBackOurGirls, has built worldwide pressure to find and rescue the more than 200 school girls abducted nearly a month ago by the Nigerian terrorist group, Boko Haram. But just how far should the U.S. go in the hunt for...
Even the Most Sophisticated VAs Need Access to the Right Info, Properly Organized Companies of all kinds are deploying armies of chatbots and other virtual assistants to provide support for existing customers and to attract new ones—but even as the...
GUEST: Ever since Apple’s Siri heralded the age of intelligent assistants (IAs) four years ago — followed by Microsoft, Google, Microsoft, and Facebook — pundits have complained that intelligent assistant technology isn’t living up to its promise. ...
Hyatt was recently comparison by Opus Research as a target of an Intelligent Assistant Award for a company’s deployment of Interactions’ Virtual Assistant (IVA) to support a North American Service Centers. CHICAGO (PRWEB) Oct 22, 2014 Hyatt was recently...
SOCRATES is an international, refereed (peer-reviewed) and indexed scholarly hybrid open-access journal in Public Administration a...
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Analysis and Expertise in Conversational Commerce
The Mobile Payment Frenzy: Consumers To Make Critical Choices -
As both retailers and consumers drive demand for mobile payments, key questions remain: Who handles customer service? Who's responsible for fraud loss? Privacy and security concerns?
How Intelligent Assistance Could Benefit From Differential Privacy -
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect...
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