Hyatt was recently comparison by Opus Research as a target of an Intelligent Assistant Award for a company’s deployment of Interactions’ Virtual Assistant (IVA) to support a North American Service Centers.
CHICAGO (PRWEB) Oct 22, 2014
Hyatt was recently comparison by Opus Research as a target of an Intelligent Assistant Award for a company’s deployment of Interactions’ Virtual Assistant (IVA) to support a North American Service Centers. Honored during a initial annual Intelligent Assistant Conference, Hyatt’s practical partner resolution was famous as a best-in-class instance of an programmed self-service complement that provides a pleasant, human-like patron experience.
Hyatt is one of 3 enterprises that were respected as winners of a 2014 Intelligent Assistant Award, comparison from dozens of submissions in a initial year. At this initial event, recipients were comparison by a row of judges who evaluated any submitted practical partner concentration for their ability to accommodate or surpass a brew of business objectives including altogether business value, a peculiarity of a patron knowledge it created, a turn of creation displayed in a deployment, a inlet of user interface, extent of services offered, and coherence opposite mixed channels.
The IVA was implemented during Hyatt’s North American Service Centers to collect several pieces of guest information to flitting a call to a Hyatt associate to support with a customer’s questions. The Virtual Assistant complement creates a transition from programmed to live tourist as seamless as possible, therefore permitting a Hyatt associate to have upfront information about a guest’s needs, that immediately and good allows a associate to concentration on a solution.
“Receiving a Intelligent Assistant Award from Opus Research is quite suggestive since a formation of Interactions’ Virtual Assistant has authorised a colleagues during Hyatt’s North American Contact Centers to continue enhancing and elevating a Hyatt guest experience,” pronounced John Romano, Director of Performance and Planning for Hyatt. “By introducing an concentration that fits seamlessly into a hit core processes, a associates are means to concentration on bringing Hyatt’s brands to life and build faithfulness among a guests, eventually formulating a reward guest experience, for that Hyatt is known.”
“Hyatt pioneered a use of practical partner record for a liberality attention in 2011,” pronounced Interactions Chief Executive Officer Mike Iacobucci. “By mixing innovative record with Hyatt’s proceed to reservations, while maximizing a value of a rarely lerned associates, we’ve been means to truly emanate a singular guest experience. We’re anxious to have been concerned with a association like Hyatt on this game-changing initiative.”
“Hyatt’s use of IVA was renowned by a potency of a human-like voice responses,” explained Dan Miller, one of a group of judges and lead researcher during Opus Research. “The judges were tender by a system’s ability to perform Hyatt’s business objectives, while providing a really pleasing knowledge to callers.”
For a finish list of a 2014 Intelligent Assistant Award winners, greatfully revisit opusresearch.com. The tenure “Hyatt” is used in this recover for preference to impute to Hyatt Hotels Corporation and/or one or some-more of a affiliates.
About Interactions
Since 2004, Interactions Corporation’s goal is to make self-service easy and efficient, one communication during a time. Our award-winning craving patron caring solutions have rubbed good over one billion exchange to date and continue to acquit people from frustrating patron caring practice while delivering genuine assets to a many obvious organizations in a world. We’re a hosted use provider that delivers conversational sales, use and support solutions opposite each device with type, hold or speak capabilities. Interactions Corp. is a secretly hold association and is headquartered in Franklin, Massachusetts.
About a Intelligent Assistants Conference (IAC)
The Intelligent Assistants Conference, constructed by Opus Research, was a first-of-its-kind entertainment of record providers and patron knowledge professionals dedicated to regulating healthy denunciation processing, appurtenance learning, synthetic comprehension and real-time analytics to emanate mechanism systems that can reason and learn. Sponsors enclosed Nuance, Intelliresponse, Next IT, Interactions Corp., SmartAction, LinguaSys and inbenta. Speakers enclosed experts from SRI International, IBM, Intel, Microsoft, Openstream, Jibo, EasilyDo and Expect Labs. In further to a IAA winners, practitioners enclosed Coca-Cola, Schlage and Windstream Communications.