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The hotel industry’s next big challenge is to offer a service that supports guests throughout their journey – from inspiration, booking and payment, to transfers, check-in,  stay and departure. NB: This is a viewpoint by Thomas Heldorff, VP travel and...

Last year, for an ongoing period of three months, I tried to to resolve a payment issue with a national water heater service provider here in Canada. When my wife and I moved home the previous summer, we switched from our current provider to Reliance...

Job Description JOB PURPOSE / ROLE: To care for existing high affluent clients, acquire lost clients (to our competition), and attract new clients within the high income segment. AlRuwwad clients are high income professionals (Doctors, Judges, CEO...

Investa CEO, Campbell Hannan At just 43 years of age Investa CEO, Campbell Hanan is one of the youngest CEOs of a major Australian business. He speaks with Bob Forshaw about the commercial property market. It was a difficult time to find work in Australia...

With a growing market and increasing competition, service quality has become an important means of differentiation and path to achieve business success. To accomplish the same, UAE telecom enterprises are swiftly adapting to new technological imperatives...