Blueocean.ca

In a world fueled by technology and a culture plagued by busy-ness, where many people turn to texting and instant messaging as their first and fastest route of communication, it makes sense why live chat is a growing channel for customer support. A recent...

IMP Customer Care, a bilingual outsourced contact center with roots in Bathurst, is transitioning to the Blue Ocean Contact Centers Brand. The brand name change is part of a strategic initiative by IMP Group to grow all of their customer service operations...

The 11th annual Stevie® Awards for Sales & Customer Service - the world's top honors for customer service, contact center, business development and sales professionals - will be staged this Friday, February 24 at Caesars Palace in Las Vegas.  More...

There's a new look for a long-time Bathurst call centre. IMP Customer Care has been rebranded to the Blue Ocean Contact Centers brand. President and COO Andrew O'Brien says the Bathurst operation is central to the company's plans for future growth...

Every once in a while, people in our line of work get the opportunity to deliver a service experience that is truly life altering. Blue Ocean’s Anthony Conrod didn’t know how significant an impact his work would make when he answered a Tier 2 order management...