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Two months ago I wrote about Google’s remote learning expert network Helpouts. The site has now formally launched. Google’s blog post went up last night at midnight Eastern. It’s an ambitious undertaking by Google, built on its Hangouts...

Anybody's Bot By Koa Beck The definition of “virtual agent” seems to vary depending on who you’re speaking to. Even the top three virtual agent companies have different opinions when it comes to what capabilities ultimately define...

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The 7 Best Retailers for Customer...

I was on a commercial flight recently, flying for the holidays, and everything was going as expected. And by “as expected”, of course, I mean that I was dealing with the same things most airline flyers deal with these days: long lines, cramped...

Bellucci Collection is Australia’s leading fashion jewellery and accessories shop. Bellucci Collection offers two main categories of fashion products – jewelry category and accessories category. Both categories feature hundreds of unique...