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NEW YORK, NY—(Marketwired – January 19, 2017) – Avaya Inc. (together with certain of its domestic subsidiaries, collectively, the “Company”) today announced that it has commenced a formal proceeding to restructure its balance sheet to better position...

North America is expected to hold the largest market share in 2016, whereas Asia-Pacific (APAC) region is expected to grow at the highest CAGR from 2016 to 2021 in the cloud-based contact center market. Growth in on-line tourism, e-commerce, and insurance...

Voice & Data Networks, Inc. (VDN) is making it easy for contact centers to capture, organize and analyze data, bringing actionable intelligence to the contact center. Harnessing the power of contact center data is an essential element to achieve...

Business Systems Analyst Description Business Systems Analyst is responsible for managing ongoing product change delivery and production support of customer alert applications and IVR solutions. These applications are used to notify customers of fraud...

Date: 3/25/2014, Phoenix, Arizona and San Francisco, California Alliance will offer business process outsourcers (BPOs) the most comprehensive SaaS, PaaS, and private cloud portfolio in the industry Companies will collaborate on go-to-market activities...