Headquarters: New York, NY
URL: http://cafemedia.com/career.php
AdThrive helps serious bloggers make more money with ads on
their site by acting as their trusted expert guide in the wild-west like world
of online advertising.This means helping them figure out which ad networks to
use, strategizing how to place ads on their site, and then actually setting the
ads up for them for them. Through our work, we’re help the best creators and
contributors on the web, people who have a passion their craft (cooking,
decorating, parenting, finance, investing) get to write about their passion and
be paid to live their dream. We help bloggers leave their full-time jobs and
stay home with their kids. We help struggling families pay their bills and find
hope. We support the people who are creating the internet!
As a Client Support & Communication Strategist for
AdThrive, you’re the kind of person who enjoys helping people and going out of
your way to make sure they’re happy. You have a keen sense of awareness in
regard to the human condition; how they’re diverse, how they all need love and
kindness. The thought of helping someone in even the smallest way warms you to
your core!
We’re looking for someone who would be happy to spend most
of their day responding to client questions via email and our support ticket
system and proactively engaging with them in order to establish and build
relationships. This will include analyzing how their ads are performing, coming
up with smart, creative ways to frame analytical data so that
"non-numbers" type people can understand it, and working with our
small team in meetings to strategize and plan so that we can constantly work
towards making our services better for our community of bloggers and
publishers. Bottom line: Our company’s heart is to serve the best content
creators on the web!
Day in the Life:
Responsible
for building and maintaining awesome relationships with clients through written
communication
Crafting
thoughtful, personal responses to client questions in our support system
(Zendesk)
Analyzing
ad layouts and earnings
Administrative/data
entry tasks
Being
an active member of a distributed team via tools like Slack, G Suite, Zoom,
Zendesk, Appear.in and moreCommunicating complex concepts, simply and
creatively
Organizing
data to find solutions
Analytical
decision making and problem solving
You’ll do well if you have:
Patience,
grace, a sense of humor, and some moderate GIF sharing abilities
Excellent
writing and communication skills
A
passion for solving tough problems and proposing elegant solutions
A
desire to make everything you touch better
Genuine
desire to help others solve problems and succeed
High
level of comfort working in a fast paced environment
Creativity
in your veins
A
willingness to learn new things and adapt to change
Qualifications:
1+ years of WordPress or equivalent blogging experience
Strong written communication skills
Understanding of people - what makes them tick, picking up
what they mean even if it's different than what they said, etc
Data comparison/analysis and high levels of comfort with
spreadsheets
Working understanding of Blogging & SEO
Commitment to AdThrive’s Mission Statement
To apply: Interested candidates should apply by clicking the link below:
http://cafemedia.applytojob.com/apply/CKxC2jqOe2/Client-Support-Communication-Strategist
We regret that we are unable to respond to each resume. Only those individuals selected for interviews will be contacted. CafeMedia is an equal opportunity employer.