Headquarters: None/Fully Remote
URL: http://trialfacts.com/work-from-anywhere/
***** You can view the entire position description, video and images at http://trialfacts.com/work-from-anywhere/ *****
Freedom and Autonomy in a Self-Managed Team Helping to Advance Medical Research
Here’s 5 reasons to consider joining Trialfacts as our Client Services Manager…
Have Freedom Over When, Where & How You Work
Put a Dent in the Universe – We Help Medical Research Succeed
Work Closely In and Be Supported By a Self-Managed Team
Develop New Skills and Grow as a Person
Earn a Salary + Generous Profit Share
1. Autonomy and Freedom through Self-Management
We are a team driven by the need for freedom in and control over our lives. We believe in work/life balance, autonomy, purpose and results. We’re a team built on trust rather than rules, on self-management rather than hierarchy.
We are a remote team, and communicate using Slack and Google Hangouts. We don’t have set working hours. Instead you set your own hours based on what works for you and our clients. Need to work around looking after your kids? No problem. We don’t have a holiday policy. Instead, you decide when to take holidays, or you can travel and live in different places as some of our team does (as long as you have a decent internet connection and can overlap with our clients’ working hours). But working remotely can be lonely, and we will be there to share the ups and downs, and blast through problems and challenges as a team along the way (more on this below).
You will not be babysat or micro-managed, instead you’ll be accountable to the rest of the team purely on your results. You’ll be supported and and assisted by other members of the team to ensure you’re spending your time on the most valuable activities. You’ll be responsible for making important and high-impact decisions. You will be coached and guided and work as part of our team, but you’ll be free to work how you see fit and get things done the way you think they should be done.
2. Put a Dent in the Universe
Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward.
Today we have a highly sophisticated medical system that would have been unthinkable just a century ago. There’s plenty of room for improvement, but over the last century our medical system contributed to adding nearly 20 years of life expectancy for the average person. Infant mortality has been reduced by 90 percent and maternal mortality by 99 percent. Age-old scourges like polio, leprosy, smallpox, and tuberculosis are mostly part of history books, even in the poorest countries in the world. A big part of that is thanks to new medications, medical devices and understanding developed through clinical research. Our clients – researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices, are working hard to continue to develop treatments and increase our understanding to eradicate sickness and improve quality of life. Without Trialfacts a lot of that research would not happen.
The number #1 problem faced by these medical and clinical researchers around the world is finding enough volunteers and patients to participate in their clinical trials. This is a huge problem because the type of volunteers required and the medical criteria each patient must meet is extremely specific. If the required number of volunteers or patients is not met the research is invalid, and researchers do not have the skills or knowledge to reach them.
Trialfacts solves this problem. It’s a pleasure to work with these researchers and take away the problem that keeps them up at night and threatens to invalidate everything they’ve been working towards, and let them focus on what they do best – their research.
We’re building a database and community of volunteers and patients that want to help advance medical research by participating in clinical research. We’re unique in that we are the only company that can solve this problem in a predictable and reliable way, consistently provides results, and is able to provide a money-back guarantee.
Some of the areas of research we’ve helped in includes a Malaria Vaccine, the breakthrough Cervical Cancer Caccine, other Cancers, Malaria Vaccines, Diabetes, Depression, Anxiety, Back and other Pain, Libido, Insomnia, Memory & Mental Function, Weight Loss, Diet, Testosterone & Muscle Gain, STIs, Acne, Alcohol Consumption, Medical Devices, Vitamin D & Skin Cancer, and many, many more.
3. Work in a Self-Managed Team Environment
We’ve done away with the hierarchy and pyramid structure common to most organizations, and instead have replaced it with a team of equals that work closely together and support each other.
We combine autonomy with the power of working in a small team. When people work in a small team of trusted and capable colleagues, and have autonomy to make the decisions they feel are needed, extraordinary things begin to happen.
Our team philosophy extends to the wonderful researchers we work with. We have an extensive due diligence process we go through before taking on any research study, so we don’t over-promise and under-deliver. Sometimes our work or a particular study requires creative problem-solving, and we take a collaborative approach with our clients in this and all the work we do.
We believe in internal transparency. All business information is open to every member of our team, including our monthly financials.
The primary vehicle for decision-making in the business is the weekly team strategy call, where we tackle the larger decisions and opportunities for Trialfacts and its future. You’ll be expected to be part of this and contribute to strategic decision-making and steering the company forward.
4. Learn and Grow
We believe the best investment we can make is in our people. It’s a cliche but we pay more than just lip service to this concept. You’ll have regular coaching calls with me and the team (I used to offer coaching and consulting services, for which my clients paid me thousands of dollars to show them how to automate and grow their businesses – you can still see the sales page here. I no longer coach outside companies and entrepreneurs, but instead spend my energy working with our team), where we’ll help you develop your skills and teach you the frameworks used to become successful in this role and in business.
As a member of a small team you’ll be exposed to many areas of the business. You’ll learn many new skills, including people and communication skills, problem-solving, writing and marketing skills, as well as progress and build on what you already know. You’ll be exposed to constant variety in who we’re working with and the different strategies that we adopt and utilize. Over time you’ll have the opportunity to take on different roles within Trialfacts and learn new areas that are of interest to you.
You’ll take part in our level-up system, where it is very strongly encouraged you spend a portion of your working time learning and honing your skills in different and relevant essential areas. You’ll have access to courses, books and training programs paid for by Trialfacts.
Everybody makes mistakes while they’re learning, but you’ll have a supportive team around you to accelerate your learning, and get paid at the same time. We help and support each other improve and grow, and tackle all kinds of issues, from specific business skills to work/life balance and anything else that comes up.
5. Be Rewarded
You’ll receive a small salary plus a generous profit share. As Trialfacts grows and prospers, you’ll share in the financial rewards consequent of your and the team’s hard work and ingenuity. We’ve been experiencing rapid growth over the past two years and the future looks optimistic as we continue to improve and expand on our core service, and move into additional geographical markets.
There’s also the potential for the role to grow in responsibility, and move into interesting new areas within the business.
What does a typical day look like?
You’ll have the flexibility and autonomy to plan your day and your working hours, but some of the activities your day will often consist of are:
Onboarding and educating new clients – You’ll be taught the process we use to teach each new client how best to work with and utilize Trialfacts to successfully complete their research. As our clients are located throughout the US and Australia this is done via a web conference with screenshare.
Interviewing our clients – For each new client you’ll be doing a Skype interview with one of the researchers. You’ll be following our process to ask them all about the research they’re conducting, which will be turned into an interview that patients considering participating in the research can listen to to inform their decision-making.
Ad creation – You’ll be taking what we know about each research study, and creating study information pages (like this and this) that go on our website.
Client management – When clients have questions or concerns about participant recruitment performance it will be your responsibility to respond to them.
Coordinate with Jess, our Advertising Manager – You’ll be working closely with the whole team, but especially with Jess our Advertising Manager. Between the two of you you’ll be responsible for managing our trial scorecard – which is where we track how many patients we’ve provided for each study, and how many we still need to provide and by when. The two of you will work together (with assistance as required from other members of the team) to address any studies that are not on track.
Provide client updates – Each week you’ll be providing an update to our clients on the progress of our recruitment of their study.
Marketing outreach – We’re looking to experiment with and do more PR, social media and patient advocacy group outreach.
US patient phone screening – For every study we work with we have each potential participant fill out a detailed online screening questionnaire. For some of our studies we then give the patient’s that appear eligible to participate a phone call to confirm that they do meet the eligibility criteria.
Strategy discussion – You’ll be expected to partake in our weekly strategy call and contribute to discussion and decision-making on strategic issues that affect the overall business. You’ll also be discussing and making decisions that relate to individual clients or projects on a daily basis.
Skill development – It’s expected that you’ll spend part of your time each day improving your skills in important areas, through training and resources provided by Trialfacts. There’s a wealth of knowledge in our team and we can help guide you in the areas to work on and the resources to use.
Other – We’re a small and nimble company, we’re constantly growing and evolving, and we often have to wear different hats. There will be other projects you’ll be involved with in helping the company grow and achieve its objectives.
What we’re looking for:
Loves working with people and is an excellent communicator – this is the most important aspect of the position. You’ll be constantly interfacing with our clients, patients and our team.
Can write well – from study pages on our website to emails communicating with clients, being able to write well is a must for any Trialfacts position, and especially this one.
Highly organized – you’ll be interacting with many different clients, patients and research studies, all working towards a specific quota on a timeline. If you’re not highly organized and comfortable in a fast paced environment then you’re unlikely a good-fit for this role.
Flexible – in an entrepreneurial business we sometimes have to wear different hats. We’re looking for someone that takes ownership and wants to help grow our company. If you’re the kind of person who would rather sit back and say “that’s not my responsibility” then please don’t apply.
Loves learning – we’re a team that’s driven by learning and improving. We’re looking for someone who wants to learn and develop their professional and business skills, grow as a person and constantly improve the service that we provide.
Results-driven – you will be coached and guided, but ultimately you will be responsible for your performance which will have a direct impact on the performance of the business and the profit share received by you and other members of our team.
Close to full-time but with lots of flexibility – we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed fairly quickly. You’ll need to be able to put in full-time hours (or close to) but you can work when you want and around kids or other commitments.
North American/South American hours – you’ll need to be generally available during at least a significant portion of US and Australian business hours, which unless you’re willing to keep odd hours means you will have to be located in a North American or South American time zone. You can use this website to see whether your working hours will have some overlap with US and Australian business hours.
Who are we anyway? Meet the team…
My name is Nick Karrasch. I’m an Australian living in Vancouver, Canada. I started Trialfacts eight years ago while at university. I also founded 42insights, where I previously taught and consulted on how to automate businesses, and provided sales funnel automation services, but now focus entirely on Trialfacts. My greatest accomplishment is convincing the below people to work with us. In 2011 I once reached inbox zero. I have interests in fitness, learning, health and entrepreneurship. My weaknesses include craft beer, dark chocolate, trying to emulate Elon Musk, and I have a nerdy love of hard sci-fi.
Meet Jess Kramer
Jess is currently responsible for this Client Services Manager position, as well as our advertising. Jess has only been with us for the past 4 months but in that time she’s completely overhauled the position and our client satisfaction has gone through the roof as a result. Our clients absolutely love dealing with her but we’ve been growing significantly so we’re splitting her role into two. She’ll continue to focus on managing our advertising and some related areas, and this new position will take over the Client Services and other parts of her current role. Jess is a South African currently located in Cape Town, and moving to Chiang Mai, Thailand in January. She had the following to say about her experience so far:
“I love working for Trialfacts. I get to be a part of a wonderfully innovative and bold team. I am challenged on a daily basis, and pushed beyond my comfort zone where I discover new things about myself. I work wherever I like – whether that be in a coffee shop in Cape Town or a co-working space in Chiang Mai. I learn something new every day. And, I help to advance medical research across the world. What more can I ask for?
For the past few months, I have been involved in account management and working closely with clients. Every trial is different. Every client is different. This makes the work extremely interesting and keeps you on your toes. It’s the perfect mix of analytics, strategic thinking and client management. It’s hugely satisfying.”
Meet Sam Alvarez
Sam has been with us for a little over a year now. She is responsible for our sales funnel and educating potential clients on the value we can provide to their research. A year ago she came to us with zero sales experience, and throughout 2015 has rapidly transformed into a sales superstar, and is directly responsible for a lot of our revenue growth. Never one to shrink away from a challenge, Sam has four degrees and speaks five languages, and is currently picking up Mandarin. Sam loves to travel and since working with Trialfacts she has been located in Japan, Portugal, Arizona, Wisconsin, Nicaragua, Costa Rica, Thailand and Taiwan.
“Accepting my position at Trialfacts is one of the most empowering decisions I have ever made. I feel happy, comfortable, successful, and like I am contributing something meaningful to the world. I love my work, my coworkers and the impact we have. Because of the profound level of support provided by the exceptionally cohesive team, I can easily, almost effortlessly, go way above and beyond what I thought my limits were.
Nick himself provides a balance of challenge and encouragement that is exactly right to help me shine. He seems to know intuitively who and what parts of the business need his attention most. When I need help, he is there. When I don’t need help, he turns his attention to where it is needed most, and encourages me toward even greater learning and accomplishments. I find myself striving for and fully supported in achieving levels of professional and personal success I frankly never imagined.”
Meet Stephen Bukowski
Stephen is our Head of Business Development and responsible for our sales in the US and our client marketing, though he has his hands in many different areas of the business. Stephen is our resident jack-of-all trades and has redefined in our team what it means to be willing to jump in and take on a new role. His ability and flexibility to jump in where needed has enabled us to successfully cope with some recent rapid growth that we wouldn’t have been able to handle otherwise. When we hired Jess 4 months ago we couldn’t resist picking up Stephen at the same time. Stephen is located in San Francisco, CA in the US, and with his partner runs a child care center and has interests in childhood development.
“Working with Trialfacts has been life changing. A true paradigm shift in my understanding of what it means to form a team and build business. The freedom and flexibility offered is unparalleled and I’ve seen first hand how this structure leads to growth and innovation across all aspects of business. It’s truly my honor to be part of the team Nick has brought together and I’m excited for what the future holds.”
Meet Cathy Lacay
Cathy is our Customer Service Manager, and interfaces with our patients and volunteers. She also fills our Sales Coordinator role, ensuring our sales funnel remains full by corresponding with and converting potential leads to a sales appointment for Sam or Stephen. She is also deeply involved in working with Jess and getting our clients up and running. Cathy is the glue that keeps new sales appointments coming in and our business smoothly ticking over. She started working for Trialfacts a couple years ago through oDesk and later moved to working for Trialfacts on a full-time salaried basis. Cathy lives in Manila in the Philippines. Below are her thoughts on working with Trialfacts:
“I’ve always enjoyed working here at Trialfacts. Over the years, I’ve seen the company grow not just in numbers but more so in learning. I’m inspired by the culture of being equaly even with our “boss”- something that I don’t see in the usual office setting. Personally, it took a little bit of getting used to especially when I need to throw in big ideas for improvement but that’s something I’m more than willing to embrace. We don’t just have the best and the smartest but also the nicest people, it’s amazing how Nick was able to pool them together. I so love it here that I also got my sister to join me on board recently!”
Meet Gina Lillicrap
Gina joined us earlier this year as our phone support, screening and communications expert. Gina has the ability to jump in, experiment with and master new technology that has allowed us to take on projects, venture into new areas and improve our service in ways that we simply couldn’t have done without her. Gina works part-time for us, and unfortunately is quite loyal to her other position. Hopefully one day we’ll be able to convince her to work full-time for us. She is located in Gayndah, Australia.
“When I originally applied for the position at Trialfacts, I was looking for a position that would effectively work in with my family commitments. Little did I realise that I was not just applying for a “job” I was applying to join a new family. The care, respect and encouragement that is thrown around on a daily basis by not just Nick but all members of the team is breathtaking.
Nick has the ability to inspire me to push past barriers that may have seemed to be a roadblock before, successfully reach my goals (that I set for myself) and still smile at the end of the day. Nick’s Leadership isn’t via issuing unattainable KPI’s but from encouragement, sharing knowledge and providing support professionally and personally.”
Meet Vivian de Veyra
Vivian is Cathy’s sister and is our brand new shiniest team member, also located in Manila in the Philippines. For a long time we’ve joked about wanting to clone Cathy, and so when Vivian was looking for a work change we jumped at the opportunity to bring her onto the team. We’re extremely excited to have her onboard. Vivian manages some of our client marketing, and is currently training up to take over other areas of responsibility from Cathy.
“I consider myself fortunate for being given the opportunity to work at Trialfacts. This job affords me the flexibility and freedom to achieve a work-life balance. I also get to work with a diverse team, composed of excellent individuals under the steady leadership of Nick. Working with them has challenged me to deliver my best and to never stop learning. I am so thrilled to be part of this and hope to grow together with this company.”
Summary
Yes! This position description is so long it needs a summary. Here’s the facts:
Set your own hours: Choose when and how you work, but there needs to be overlap with our clients working hours. You’ll need to be committed (full-time) but you can set your own hours, and work around children or other commitments.
Work remotely: We’re a virtual team located around the globe. You can live or travel with this position. You will need a reliable internet connection and have significant overlap with US business hours, and some overlap with Australian business hours. This means you will likely need to be located in North or South America.
Results-based environment: You’re compensated based on your results. You will not be micro-managed, and you have the flexibility to set your own hours and work however you like.
Commitment to learning: We believe in continuous improvement and growth. You’ll be mentored, guided, and trained by Nick, our team and external resources, courses and training programs.
Contribute something meaningful to the world: We make a lot of medical research possible that would otherwise fail, and remove the #1 headache faced by researchers in a predictable and reliable manner.
Trial period: There will be a trial period lasting somewhere between 2 weeks and 3 months.
Compensation: Compensation will be a small monthly salary and a generous profit share.
To apply: If you’re interested in this position, then please email me at 9755f7226481@apply.breezy.hr with the subject “Client Services Manager Application – [Your Name]” and tell me briefly why we should consider you. Please also let me know how you heard about this position, and include in your application one way we could improve how we promote this position. Feel free to also include any questions you might have.
Please note, you may find the application process differs a little from what you might expect. Although there will be Skype interviews, an interview alone is a poor way to assess a candidate, so I’ll also be asking you to complete a few short tasks. These tasks are quick and designed to be fun and useful, but also to assess something about you. After each task I will let you know if you were successful in proceeding to the next round. If all goes well I’ll ask you to undertake a paid trial to see if there is a good fit, before making a final decision.