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Surprisingly, despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support channel. There is a misconception that customers would actually prefer to be kept on hold, waiting to...

Best Knowledge Base Themes for WordPress This is a collection of the best knowledge base themes for WordPress. If you need to provide support resources for customers these WordPress themes will help you build a professional knowledge base, wiki, FAQ...

alvinashcraft shared this story from Robin Osborne. When talking about the botframework, and chatbots in general, people usually assume that these are all using some clever logic and Natural Language Processing (NLP) to deliver a chunk of business logic...