Wantoo.io

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Chris shared his experiences with listening to and acting on the Voice of the Customer (VOC) in order to make meaningful...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

With the conclusion of one year and the beginning of another comes the onslaught of “year end” lists identifying the “best and worst” of the past year. From movies, to books, to—yes, that’s right—even business...

The following is a guest blog written by Lorraine Schumacher, Customer Experience Evangelist at Clarabridge. Learn more about Clarabridge by visiting their website. Starting a Customer Experience (CX) program is no small feat. For Justin MacDonald,...

When Hurricane Sandy struck the East Coast in 2012, outraged cell-phone customers took to social media and corporate forums, complaining that they were being billed while they were without cell service, and many also were without homes. However, using...