A company that provides SaaS and on-premises solutions for inbound email security, outbound data loss prevention, privacy protection, email encryption, electronic discovery and email archiving is seeking a Remote Technical Account Manager.
Must be able to:
Provide ongoing and proactive technical leadership and support to the company's strategic customers
Manage and monitor support interactions
Serve as an internal advocate for strategic customers
Must meet the following requirements for consideration:
4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking
Knowledge of Linux, SMTP, and MySQL
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully leading and directing technical staff through crisis situations