Make sure your web browser or mobile device can support our latest security update
At TSheets, we love our customers and we strive to treat them the way we would want to be treated. It’s our goal to provide a premium product, and this means we follow certain guidelines for data security. To continue keeping the data our customers have entrusted to us safe from online eavesdroppers, we will be making a change to TSheets that may impact your use of the service.
When working with web browsers, mobile devices, and other fast-moving technology, the only constant is change. New development and faster computers means that technology that was considered high security last year is no longer secure this year.
The short version is that older browsers used older encryption technology to keep data secure. During the past two years, these older encryption protocols (SSL 3.0 and TLS 1.0) have gone from being considered secure to now being considered weak or insecure. Certainly they’re no longer good enough to keep out the snoops! As a result, we phased out SSL 3.0 support in 2014.
Beginning August 25, 2015, TSheets will phase out support for TLS 1.0, and will only support TLS 1.1 and newer.
How does this affect you? If you are a customer or partner of TSheets, the software you use to connect to our services needs to be up to date, or it may not connect – instead it will appear that TSheets is “down” until you update your software. This affects all users who connect to TSheets using web browsers, mobile devices, or any other software which acts as an SSL/TLS client.
Check Your Browser and Mobile Device Compatibility
Finding out exactly which browsers and operating systems support newer versions of TLS1.1 is a bit of a pain, so we did it for you! Be sure to test the web browser or mobile device you use to access TSheets to determine if you need to take action.
This is the message you will see if your browser/device is up to date:
This is the message you will see if your browser/device needs to be updated:
You may run into the following scenario (which we found on iOS) when the results show that your SSL client is “Bad” or “Improvable” but your version of TLS is “Good.” As long as your TLS version is showing a status of “Good” then your browser/device is up to date:
Helpful Information and Resources
If you have a web browser on Windows, Mac OS X, or Linux, or an Apple or Android mobile device, just check the following tables to determine what, if anything, you need to do to continue using TSheets securely.
If your computer is running…
…then you may use any of the following browsers:
Special Instructions
Mac OS X 10.5 or older
No compatible browsers
You must upgrade to at least Mac OS X 10.6
Mac OS X 10.6
Firefox 27 and newer
Mac OS X 10.7Mac OS X 10.8
Chrome 38 and newerFirefox 27 and newerOpera 25 and newer
Mac OS X 10.9 or newer
Chrome 38 and newerFirefox 27 and newerOpera 25 and newerSafari 7 and newer
Linux
Chrome 38 and newerFirefox 27 and newerOpera 25 and newer
Windows XP SP2 or olderWindows Server 2003 SP1 or older
No compatible browsers
You must upgrade to at least Windows XP SP3 or Windows Server 2003 SP2
Windows XP SP3Windows Server 2003 SP2Windows VistaWindows Server 2008
Chrome 38 and newerFirefox 27 and newerOpera 25 and newer
Windows Server 2008 R2
Chrome 38 and newerFirefox 27 and newerOpera 25 and newerInternet Explorer 9, 10
For Internet Explorer 9, 10 users: You must enable TLSv1.1 and TLSv1.2. See instructions below this table.
Windows 7
Chrome 38 and newerFirefox 27 and newerOpera 25 and newerInternet Explorer 8, 9, 10, 11
For Internet Explorer 8, 9, 10 users: You must enable TLSv1.1 and TLSv1.2. See instructions below this table.
Windows 8Windows Server 2012
Chrome 38 and newerFirefox 27 and newerInternet Explorer 10, 11
For Internet Explorer 10 users: You must enable TLSv1.1 and TLSv1.2. See instructions below this table.
Windows 8.1Windows Server 2012 R2
Chrome 38 and newerFirefox 27 and newerOpera 25 and newerInternet Explorer 11
Instructions for Enabling TLS 1.1 and 1.2 in Internet Explorer versions 9 and 10.
On the Internet Explorer Tools menu, click Internet Options.
In the Internet Options dialog box, click the Advanced tab.
In the Security category towards the bottom, check “Use TLS 1.1″ and “Use TLS 1.2″
Click OK.
Exit and restart Internet Explorer.
Android and Apple iOS Devices
If you are using the TSheets Mobile applications for Android or Apple iOS devices, refer to the following table to determine what, if any, action you need to take in order to continue using TSheets securely.
We’ve also made it easy to check which version of Android or iOS your device is running! Find out your Android version or iOS version now.
If your device is running…
…will TSheets Mobile work?
Android 4.0.4 or older
No. You must upgrade to at least Android 4.1.
Android 4.1Android 4.2Android 4.3Android 4.4
Yes, as long as you update to the latest version of the TSheets Mobile app (coming soon!)
Android 5.0 or newer
Yes, if your TSheets Mobile app version is 2.0 or newer.
iOS 6 or older
No. You must upgrade to at least iOS 7 for TSheets Mobile to work.
iOS 7 or newer
Yes, if your TSheets Mobile app version is 2.0 or newer.
Need Help? Give Us A Call!
If you have any questions or concerns, please reach out to our awesome CX Team at help@tsheets.com or 888-836-2720, Monday through Friday from 6 a.m. to 6 p.m. MDT.
Additional Resources for Developers
TSheets has an open API, giving developers full control of TSheets to seamlessly merge with your application, and make it work in sync with existing user preferences or software. Learn more — access the TSheets’ API documentation.