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Recognizing Superior Customer Experiences and Satisfaction (LOS ANGELES September 26, 2016)—Bizrate Insights, a Time Inc. company and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced...

For those of you who fol­low me on Twit­ter or read my post ear­lier this week, it likely comes as no sur­prise that, less than a week before Christ­mas, I’ve still got a few days left in my “12&nbsp...

Let me just say: I’ve got huge respect for business owners in retail. That job takes some serious attention to profit-margin detail that I know I couldn’t handle the stress of if I were doing it day-in, day-out. It’s one of the reasons I opted to write...

By tweeting this syndicated post, you can earn promotional tweets from me as part of the Amazon Tweet Exchange. Details here. Can bookstores survive in the era of ebooks and ecommerce? Cover links to Amazon.com Dramatic changes in the publishing industry...

The famous psychophysicist Dr. Howard Moskowitz once said: “There is no perfect Pepsi; just different kinds of perfect Pepsi for different groups of people.” His point is that every visitor that comes to your website is different –– bringing along...