Tech provider LeisureLink has been telling some of its customers that it has suspended accepting new reservations or modifying existing reservations via the travel reservations system it provides property managers, hotels, and vacation rentals.
Earlier this year, the company said it had received a $17 million round of funding, with investors Clearstone Ventures, Kinderhook Industries and Escalate Capital Partners participating. Since its founding in 2007, it has raised more than $34 million.
Tnooz’s voice and email messages to top-level executives this morning have not been returned, as of this afternoon. The only executive we could reach on the phone has declined to comment.
SoCal Tech has reported that the company has been sending email messages to clients that say:
“We’ve been working aggressively to complete a corporate transaction. Regardless of what you may have heard we are still in that process and anticipate a positive outcome.”
LeisureLink’s online chat system for customer service was closed today. When Tnooz contacted an account manager by phone, he was telling customers that all he could say was that “the company is going through a corporate transaction and they are hoping to get the business details resolved quickly.”
There was some industry speculation that technology problems may be partly behind the suspension of some of the service. The company has been rumored to have been making a product update to reduce delays in getting properties integrated.
Earlier this year, an official had told Tnooz that the company was working on releasing new, public APIs for distributors and suppliers and moving . The goal was to enable LeisureLink rates an inventory to be passed over to Airbnb, HomeAway’s Escapia software, and Seekda’s Regatta booking engine.
The other goal was to speed up the ability to synch up with property management systems, a process that was averaging eight weeks, the official had said.
In 2014, LeisureLink was bought by VacationRoost, which changed its group name to LeisureLink.
Recently the company has seemed more focused on signing up suppliers who were bigger resort/hotel type managers, rather than traditional vacation rental managers.
LeisureLink hasn’t updated its social media accounts in about a month, except for one Facebook post a month ago responding to an upset customer who claimed to be unable to get anyone in customer service to answer her calls.