Temkin Group. Consulting, and training firm. We help the world's leading brands build customer loyalty.

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News, stories and media buzz related to Temkin Group

  • Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

  • Creating customer journeys is a great way to understand the perspective and direction of your brand’s target customer base. Organizations with the ability to effectively curate a customer journey program are able to better provide value because they...

  • For the last several years, improving customer experience has been rightfully viewed as one of the most important things any organization can do to drive value. In fact, the phrase is used with the same reverence (and lack of clarity) as words like ...

  • Tweet Why is CX or Customer Experience So Important Today? Attending OpenWorld 2014 brought to mind the importance of making sure your customer-facing organizations are really focused on the customer.  While this may seem like a very obvious thing...

  • A Q&A with Brian Solis
    via inthebooks.800ceoread

    "Here’s the thing. Experience is the brand. Meaningful and shareable experiences are now forms of marketing." —Brian Solis Brian Solis is the author of many great books, and of the most popular ChangeThis manifesto of the last few years, Leading Transformation...

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Temkingroup.com popular pages

  • Speaking

    Speaking Learn, Laugh, And Remember   Do you have an event that needs a high-impact speaker? Temkin Group can deliver highly engaging, entertaining speeches about leading-edge customer experience prac...

  • Temkin Group | Experience Matters

    Temkin Group is a customer experience research, consulting, and training firm. We help many of the world’s leading brands build customer loyalty by engaging the hearts and minds of their customers, em...

  • Consulting

    Consulting Expert Advice for your CX Journey Temkin Group consulting services gives organizations the targeted advice and the knowledge they need to build up their customer experience skills. Instead ...

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