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An Interview with Jennifer Pollard, Director of Product Marketing, Microsoft “For any company that wants to provide amazing customer experiences you should look at Microsoft and see how our technology can help you do that. That is what we are...

Tweet The purpose of the digital transformation capabilities? So companies can reach out and better connect with customers. Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. Their focus has been on transforming...

Customer experience is your brand. How you service your customers across channels can either make or break your business. $41 billion is lost by U.S. companies each year due to poor customer service (NewVoiceMedia). Smart and savvy marketers and business...

Photo Credit: Unsplash – CC0 License The power and influence of digital is now getting the attention it deserves. Entire industries are scrambling to keep pace while emergent technologies continue to provide new ways for businesses to shape a new future...

From iBeacons and Sensors to Augmented Reality – How Innovative Retailers Are Redefining Online and Offline Shopping The digital revolution has accelerated global change in multiple industries especially finance, healthcare, entertainment, sports and...