Updated: Wildlife licensing online system is unavailable from 1pm Thursday 26 January 2017 to 9am Monday 30 January 2017.
The casework management system won’t be available from 1pm Thursday 26 January 2017 to 9am Monday 30 January 2017. You won’t be able to register or apply for a licence or manage an existing licence online during this time.
Contact wildlife@naturalengland.org.uk or telephone 020 802 61089 for urgent queries.
You can use Natural England’s case work management system for protected species licensing to:
submit applications
submit licence returns reporting action you’ve taken under your licence
request a licence renewal (where available)
Register to use the system
You don’t need to wait until you want to apply for a licence to register. Register as soon as possible to help avoid delays when you want to use the system. You only need to register once.
To use the system, you’ll need to:
register with Natural England
send documents to Natural England to confirm your personal information
sign up or log-in to the Government Gateway, which is used to provide secure access the system
New users
When registering to use the system, you’ll be asked to provide personal information. This will be used by Natural England to verify who you are so that your licence application can be processed securely online.
You’ll also be asked to provide some memorable information which is needed to access the Government Gateway and will also be used for security purposes when you phone Natural England.
Go to the case work management system new user registration page and click ‘Customer registration’.
Information you’ll be asked to provide
On the customer registration tab you’ll be asked for:
your email address
contact details (companies can also enter additional details)
a preference for how you would like Natural England to communicate with you
information about you and your business
memorable information
When you press ‘Finish’ you’ll see a confirmation screen which shows your customer reference number.
Users who have previously held a licence issued by Natural England
Your details will have already been entered in the system if you have been issued a protected species licence by Natural England in recent years.
You should have received a letter containing a customer reference number which you’ll need to access your details. If you don’t have this letter, contact the wildlife licensing customer services team for help.
Access the case work management system for migrated customers to:
check your information is correct
enter memorable information to allow Natural England to verify who you are
Confirm your details
Once you’ve registered, you’ll be sent a letter within 5 working days asking you to send documents to Natural England which verify who you are. This letter will explain what documents you need to send.
Only send copies of these documents as they won’t be returned to you.
You’ll receive a letter or email from Natural England when the verification process is complete.
Gain access to the case work management system
You need to login to the Government Gateway to access Natural England’s case work management system.
The Government Gateway website has information about the security of this service.
New Government Gateway users
Go to the Government Gateway.
You can choose to register as either an individual or organisation.
You’ll be asked to provide:
your name
your email address
a password
Once you have submitted these details, you’ll be given a user ID number. Make a note of this number for future use.
When you click ‘Continue’ you’ll be taken to a page where you can manage your services. Select: ‘Natural England Casework Management’.
After choosing this option, you’ll be asked for your customer reference number and the memorable information that you entered when you registered with Natural England.
Enter these details and click ‘Next’ to get access to the case work management system.
Click ‘Back to your services’ to complete the process.
Existing Government Gateway users
If you have previously registered to use the Government Gateway as an individual or organisation, you don’t have to do this again.
Click ‘Enter the Government Gateway’ and enter your Government Gateway user ID and password. Once you’ve logged in, you’ll see an option to add an additional service. You’ll be taken to a screen where you can manage your services.
In the list, select: ‘Natural England Casework Management’.
After choosing this option, you’ll be asked for your customer reference number and the memorable information that you entered when you registered with Natural England.
Enter these details and click ‘Next’ to get access to the case work management system.
Click ‘Back to your services’ to complete the process.
Using the case work management system
Once you have registered, you can access Natural England’s case work management system using your Government Gateway login details.
You can use the ‘Change my preferences’ and ‘Change my details’ buttons to update your personal information. You might be asked to send documents to Natural England to verify these changes.
Help using the system
Natural England’s case work management system works best on:
Internet Explorer 9 (or later) or similar browsers
screens that have a resolution of at least 1280 by 768 pixels
If you need help using the case work management system, call Natural England’s customer services on 020 802 61089.