We are grateful for all the support we’ve received from our Smartimage customers. However, Smartimage will be ending May 25, 2018. This is a strategic decision Widen (Smartimage parent company) has made to ensure we give the best service to all of our software customers.
You have the option of migrating to Widen’s enterprise digital asset management offering. Go to www.widen.com to see more details or contact support@smartimage.com and a Widen advisor will provide you with more details specific to your needs.
How do I get my data back?
If you have less than 10 collections, you can get your data immediately through download all per collection prior to May 25, 2018. If you use this method, you’ll want to make sure add all assets to a collection. Select the filter for “No Collection” and batch select and add to a collection. You can contact support@smartimage.com to request your tags and descriptions.
If you have more assets, contact support@smartimage.com for your data to be shipped within four weeks including all of your tags and description in a CSV format.
We have valued your business and seek to make this a smooth transition. For more Smartimage ending FAQs, visit our support site or contact us at support@smartimage.com.
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