DEPARTMENT: Technology
ACCOUNTABLE TO: Vice President of Administration
SUMMARY OF WORK: Position is responsible for all aspects of planning, installation, maintenance and troubleshooting of all technology-related activities of the college. This includes classrooms, computer labs, servers, web, distance learning, and administrative software. The position is responsible for facilitating and effectively integrating the use of various forms of technology into instructional, student services, administrative services, and support programs through consultations with and training of faculty and staff.
JOB CHARACTERISTICS:
Nature of Work: This position performs professional and technical duties in the operation of technology components for the campus. Position must pay attention to detail and timeliness of activities. Requires long-term planning and budgeting to make effective use of funds available. Position works primarily indoors, but will occasionally involve exposure to disagreeable elements. This position will frequently perform heavy lifting (computers, servers, audio/visual equipment, and computer related hardware). Position must be able to troubleshoot problems and establish good relations with the employees, students, and the community.
Personal Contacts: Frequent contact with college employees, students, community members, and vendors. Establishing and maintaining positive working relationships is a priority in this position. Participates in committee work on a regular basis.
Supervision Received: Position is self-directed but reports to VP of Administration; receives work orders and emails concerning problems or facility needs for information and/or assistance.
Supervision Exercised: On a daily basis, position will supervise I.T. Specialist, and supervise assigned work-study students. Must train all personnel to perform job duties according to best practices to prevent loss or damage of information and equipment; and encourage positive helpful working relationships with students, coworkers and community members.
Essential Functions: Position requires ability to: communicate orally and in writing; prepare and present policies and procedures for department and institution; make long-term plans for technology deployment and management that align with the Strategic Plan of the Institution; manage significant budgets using standard accounting practices; manage records and equipment where errors could severely disrupt operations and cause irrecoverable loss; procure bids verbally and in writing; visually demonstrate and inspect equipment; prioritize work; operate a computer and related equipment; troubleshoot computer and network problems; oversite of DCC website, train or provide training for faculty and staff in use of technology; maintain inventory; purchase, install and maintain technological equipment and software; purchase, install and maintain audio/visual equipment.
AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE:
Computer Network Management:
Install and maintain network infrastructure
Install and maintain client and server hardware and software.
Stay abreast of network technologies through training, peer advisory, trade publications, and electronic resources.
Track and isolate network faults and abuses
Install and maintain printers and copiers.
Telecommunications/Internet:
Provide technical assistance with phones.
Evaluate and make recommendations on bandwidth and connectivity needs
Install, maintain, and evaluate connections with MUS and local ISPs.
Audio/Visual:
Responsible for all A/V equipment including TV’s, DVD players, projectors, interactive boards, overheads, sound equipment, projection screens, document cameras, video cameras, and digital cameras.
Technology Committee:
Chairs Technology Committee
Direct committee meetings and purchases: servers, desktops, software, etc.
Address concerns raised during meetings
Manage Technology Fee budget
Administrative Computing (Sungard Banner & legacy system):
Provide first-line technical support for software issues, and escalate other concerns to appropriate support personnel at UM and Ellucian.
Maintain Banner documentation folder for employees
Coordinate software updates to Banner Finance, Banner Financial Aid, Banner Student, Banner HR, and Banner Self-Service.
Setup and maintain various aspects of Banner Self-Service via Web Tailor.
Work with employees to generate reports used on a regular basis
Responsible for security and confidentiality of sensitive student and employee records.
Client Software:
Operating systems: Windows, Mac OS X, and Linux
Microsoft Office
Support other productivity software:
Quicken
Quickbooks
AccountEdge
Adobe Creative Suite
Website:
Install and maintain upgrades for web server software.
Develop forms and content on web site using HTML, CSS, and PHP
General oversite of DCC website
Servers:
Evaluate, Install, and maintain server-grade computing hardware.
Maintain the following network services: DNS, DHCP, File Shares, Active Directory, Apache2, MySQL, Anti-virus (ESET), WSUS, FOG.
Monitor and maintain backups of mission critical files.
Monitor and maintain security of institutional data.
Installation and maintenance of server operating systems: Windows Server 2008, Ubuntu Linux, Debian Linux
Manage Google Apps accounts and services
Ensure emergency alert systems are operating correctly for employee and student safety.
Development/Programming:
Languages/APIs:
DOS/Windows Batch files
VB Script
Perl
PHP
Linux bash scripts
Performs other duties as assigned.
JOB REQUIREMENTS:
Knowledge: This position requires an extensive knowledge of set-up, repair, and maintenance of computer hardware and software. Knowledge of local area network set-up and maintenance including fiber optic and copper wiring. Knowledge of Internet technologies and A/V equipment. Knowledge of operating systems, including Windows, Linux, and Mac OS.
Skills: This positions requires skill in set-up, repair, and maintenance of computer and technological systems. Skill in software and hardware troubleshooting. Skills in equipment and software training.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
A Bachelor’s Degree in Computer Information Systems, Computer Science, or a related degree and/or equivalent experience in a related field/college setting.
Three or more years experience with computer hardware and software installation, networking, and maintenance.
Must be able to be bonded and submit to a criminal background check.
Must possess valid MT drivers license.
JOB PERFORMANCE STANDARDS:
Evaluation of this position will be based primarily upon performance of the preceding requirements and duties. Examples of job performance criteria include, but are not limited to, the following:
Performs assigned duties.
Competently installs and maintains technological systems for the college.
Capably trains faculty and staff in the use of the computers and technology.
Demonstrates knowledge of networking, A/V equipment, and Internet technologies.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Looks for ways to improve and promote quality and efficiency throughout various campus departments; Demonstrates accuracy and thoroughness.
Observes safety and security procedures; Uses equipment and materials properly.
Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
Effectively supervises Technology Assistant, and various support staff.
Establishes good rapport with community for use of technology services.
Maintains accurate and timely records.
Prepares and submits accurate and timely reports.
Deals tactfully and courteously with the public; Manages difficult or emotional customer situations; Responds promptly to customer needs.
Adheres to the highest standards of professionalism and confidentiality.
Observes work hours.
Is consistently at work and on time.
Understands basic business practices.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit situation; Able to deal with frequent change, delays, or unexpected events; Seeks professional development to improve quality of service offered.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Seeks increased responsibilities; Takes independent action.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
Establishes and maintains effective and efficient working relationships with Department supervisors, employees, students, other agencies, and the general public.
COMPLETED APPLICATION PACKET MUST INCLUDE
Completed Dawson Community College application
Current resume
Cover letter
Copies of college transcripts (original transcripts required, if hired)
Three professional references (names, addresses, and phone numbers)
Must show proof of employability
INQUIRIES MAY BE DIRECTED TO:
Human Resources Department
406-377-9412
Qualified protected class individuals are encouraged to apply. Dawson Community College must comply with the Immigration Reform and Control Act of1986. If hired, you will be required to provide documents to show your identity and authorization to work.
Nondiscrimination Policy: Dawson Community College does not discriminate on the basis of creed, race, religion, gender, national origin, age, disability, veteran status, genetic information, pregnancy status, marital status, gender identity or expression, or sexual orientation with respect to access, employment, programs, or services. The College is in compliance with Executive Order 11246; Title VII of the Civil Rights Act of 1964, as amended by the Equal Employment Opportunity Act of 1972; Title IX regulation Implementing Educational Amendments of 1972; Section 504, Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; the 1991 Civil Rights Act; the Age Discrimination in Employment Act of 1967, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974; Title 49, the Montana Human Rights Act; and all other federal, state, and college rules, laws, regulations and policies. Inquiries or complaints concerning these matters should be brought to the attention of John Bole, Director of Student Learning and Engagement, Title IX Coordinator. Telephone: (406) 377-9416. Email: jbole@dawson.edu. Office: 117 Library. Mailing Address: John Bole, Title IX Coordinator, 300 College Drive, Glendive, MT 59330.