Société :
BIME
Lieu :
Saint-Jean-de-Védas (34)
Type :
CDI
Rémunération :
À négocier
Posté le :
29 oct. 2013
BIME is the world’s most advanced Cloud Business Intelligence platform and is looking for the best support engineers to strengthen the great relationship with its customers.
BIME’s Product Support Engineers are comprehensive product and analytics experts who are passionate about helping customers to achieve great results.
In direct contact with customers and in collaboration with business people, developers and quality engineers, your job will be to solve important problems for real people.
You see issues and questions as an opportunity to build great customer relationships and trust.
You’ll continually improve your field and product knowledge and deliver this knowledge to customers as well as stockpiling it in an online knowledge base.
Responsibilities:
Become a BIME Product Expert
Coordinate and manage customer contact for critical product issues while maintaining and building excellent relationships
Independently spot and resolve software issues
Create articles and videos for the BIME Knowledge Base
Requirements:
English native speaker (French a plus)
Business intelligence or database experience
Passionate about technology
Customer Empathy
Excellent teamwork and written/verbal communication skills
Comfortable in a customer facing role with the ability to strike a good rapport with people quickly and easily
Email rachel at bimeanalytics dot com. As well as your CV, we'd love to see a description of what you do best. Talk to you soon!