Job description
The Role
Reporting to the Executive Director, the IT manager has hands-on technical and management role. The IT manager is responsible for managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting Artan’s businesses.Duties and Responsibilities
Operational Management
Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance
Manage the day to day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
Maintains overall security of Artan’s network, systems and data
Owns and maintains strict controls on data/system backups and recoverability
Management staff members in their daily activities as well as supporting business projects
Develop and manage relationships with vendors in support of staff growth and systems support
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements
Undertake risk assessments of both hardware and software for both internal and external business clients
Oversee outsourced software development relationships, development and delivery
Ensures a proactive approach in staying up-to-date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions
Strategy And Planning
Contribute to the development of IT departmental strategies to align with the overall business strategy
Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc
Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)
Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
Establish and implement ‘best practice’ standards as well as departmental policies and procedures
Overall responsibility for strategic planning for system upgrades
Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc
Requirements
Bachelor’s Degree in Computer Science/Information Technology or equivalent is essential
Masters Degree in the above fields is preferred
Certifications in Microsoft/Citrix technologies are a requirement
ITIL or PMI Certification is preferred
Minimum of 10 – 15 years’ experience in technical operations, and strategy and planning management
Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualisation, client/server technology and Internet/intranets
Must be aware of or have experience managing/developing open source software
Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment
Skills
Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
Exceptional hands-on experience with software development or systems management.
Large awareness of the current technology and a passion to seek more information for upcoming technologies.
Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
Must be aware of or hold experience managing/developing open source software.
Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
Must take a pro-active approach and be a team player.
Strong written and oral communication skills.
Strong interpersonal skills.
About The Company
Artan Holding is a 100% Qatari privately owned company with various high profiled subsidiaries across the State of Qatar, such as Doha British School, Qatar Skills Academy, House of Architecture and Interiors.
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