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3 Ways Digital Is Shifting How Brands Need to Engage with Employees
via blog.efrontier

Unidirectional and top down models for customer and employee engagement are not working. Digital has upended the way companies must engage with customers. Customers, who in the past were passive receivers of commercials and jingles, are now active participants...
Is your mobile banking app causing more harm than good?
via fintechfutures

How to get the right digital strategy in place if you are a smaller bank Without the right digital strategy, small and midsize banks risk ceding built-in advantages to larger competitors. Below is a step-by-step guide on how to successfully move into...
Persistent Contextual Customer Engagement Across Digital Channels Creates High-Value Mobile Moments With My:Time 3.0
via contactsolutions

Cross-channel customer conversations provide mobile-first customer convenience Reston, Va.– March 31, 2015 –Contact Solutions, a leading provider of effortless and sustainable cloud-based customer engagement solutions improved by business intelligence...
A New Frontier: Customer Engagement in the Pharmaceutical Industry
via smbp.uwaterloo

Title of Post: A New Frontier: Customer Engagement in the Pharmaceutical Industry Industry: Pharmaceuticals Web References: Wikepedia, Health Canada, Pharmaceutical Advertising Advisory Board,Youtube,Twitter, Boehringer Ingelheim ,Olgilvy Healthworld...
How IT can spearhead customer engagement in the digital era
via codango

Opinion: Jason Tooley, Regional Director, UK & Ireland, Citrix, explains why it won’t just be sales and marketing powering customer engagement in 2016. The way consumers interact with brands has never been more varied than it is today. Written communications...

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Digital, Customer Engagement Solutions, Personalized Experience | Amdocs

Deliver superior digital experiences to your customers with Amdocs: customer value management, personalized experience, proactive customer care.
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Amdocs is a leading software & services provider to communications & media companies, providing innovative solutions, intelligent operations & delivery expertise.

Digital, Customer Engagement Solutions, Personalized Experience | Amdocs

Digital, Customer Engagement Solutions, Personalized Experience | Amdocs Personalized and Adaptive Customer Journeys Your digital customers expect you to provide value and keep up with their needs, pr...