December 13, 2016 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 20th patch level release of OTRS 4.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
Release Details
Release name: OTRS 4 Patch Level 20
Release date: December 13, 2016
Release type: patch level
What’s New
Updated translations, thanks to all translators.
Removed superfluous colons in table heading, thanks to Balázs Úr (PR#1566).
Bug Fixes
Bug#12483
– YAML load problems with dynamic fields.
Bug#12472 – Bug in Output Filter Frontend::Output::FilterText###AAAUR: wrong FTP recognition.
Bug#12457 – text/html Part only E-Mails with HTML Entities are Converted to Incorrect Charset.
Bug#12293 – Auto response presents confidential information from internal communication to customer user. Please note that for this fix, the configuration setting “PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck” was renamed to “PostMaster::PreCreateFilterModule###000-FollowUpArticleTypeCheck”. If you had customized the old setting, please also apply your customizations to the new setting.
Bug#1370 – Postmaster filters with 2 match conditions doesnt work.
Bug#12450 – Error handling with ???. Thanks to Dorothea Doerffel.
Bug#12461 – Chrome can not display attached PDF files since 5.0.14.
Fixed error when importing emails without valid address in From field, thanks to Paweł Bogusławski (PR#1559).
Fixed warnings when saving permissions for users and roles, thanks to Paweł Bogusławski (PR#1557).
Bug#12438 – Race condition in ArticleCreate.
Bug#12353 – DynamicField Multiselect default value is not correct on creation. Thanks to S7!
Bug#12418 – Blinking mechanism not working.
Bug#12415 – Problems with malformed utf8 chars in emails.
Bug#12403 – Ticketview M or L actionline in ie11 not working.
Bug#12410 – ACL GUI doesn not contain AgentTicketSearch.
Bug#12395 – Support Data Collector Plugin Table Charset incorrectly reports utf8 Problem for a Table View.
Bug#12408 – Missing SecretConfigOptions in TemplateGenerator.
Bug#12400 – Package manager does not list freely selectable features via cloud service.
Bug#12384 – Stats translates ticket type values.
Bug#12316 – No tickets found, empty lines in customer user management on () in uid. Thanks to Paweł Bogusławski (PR#1510).
Bug#12397 – backup.pl doesn’t backup articles in special case. Thanks to Jens Pfeifer.
Bug#12285 – Invalid customer user still receive admin notification.
Bug#12391 – Base64 encoded image does not display in article.
Bug#12369 – Errors in deleting tickets. Thanks to S7.
Bug#12367 – * in CustomerID breaks all CustomerUser.CustomerIDs.
Follow-up fix for Bug#9460 – Under some circumstances OTRS does not join Tickets to the Customernumber.
Bug#11073 – Default expanded article in queue view (preview mode) should not be an autoreply.
Bug#12334 – Net::SSLGlue issues warnings on modern systems.
The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_20/CHANGES.md.
Important for Upgrading
From a previous version of OTRS 4:
Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
From OTRS 3.3.x: Please consult our admin manual for detailed instructions.
Browser Support
JavaScript is required to use OTRS.
These browsers are not supported:
Microsoft Internet Explorer before version 8
Firefox before version 10
Safari before version 5
Please note that OTRS 5 will not support Internet Explorer 8 and 9.
We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.
Download
Download the latest release with your OTRS-ID – Your personal all-round account
Your benefits:
free promotion specials
free access to our knowledge database to solve problems
stay informed with our OTRS newsletter and manage your newsletter subscription
contact us more easily and keep track of your requests
If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.
If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup
If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download
Professional Services
OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Get professional service and support
Community Support
Leverage the various OTRS Community sources to get involved:
OTRS User Forum
Mailing Lists
Knowledge Database (FAQ)
Bugreporting