Jungle Scout is looking for Community Manager & Social Media Manager that enjoys working directly with customers to drive engagement and adoption. We’re looking for someone to cultivate an engaged community on our existing social media channels and to work with our customers to adopt and deeply leverage our product. The right candidate will have experience engaging with customers online, building trusted relationships with customers, developing engagement strategies, and training users on new tools. Your Responsibilities:Grow Jungle Scout and Jump Send’s social media accounts: Facebook, Twitter, Linked In, Instagram presenceCreate a systematic and scalable social media marketing planRespond to all customer outreach on social mediaTrack and analyze KPIs for each platformContinually identify new opportunities for community engagementAssist in developing and promoting community building contentDistribution of content to relevant social media channelsSource and create compelling content for our users Requirements:3 years working as a community manager, customer success, or social media managerKnowledge of selling on Amazon, ecommerce, and FBAUnderstanding of social media KPIs and how to analyze campaign performanceStrategic thought process to conceive and execute cross-channel social media campaigns