ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
The Role
You’ll be the primary point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. Here are some things you may do on a given day:
Serve as the key point person for ShopStorm’s customers
Help customers by troubleshooting problems and answering questions
Install and modify code on customers’ Shopify stores
Author technical documentation and blog posts to help our customers help themselves
Help our engineering/product leads identify existing pain points and prioritize feature releases
Implement processes to improve support and customer satisfaction
Monitor social media channels and online forums for opportunities to enhance our brand
Assist with marketing and partnership efforts
About You
You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.
About Us
ShopStorm is a small team focused on creating high-quality Shopify apps with exceptional customer service. All types and size of merchants, from the smallest 1-person online shop to large, multinational eCommerce powerhouses rely on our apps to help their businesses.
Our team is part of SkyVerge, an eCommerce software company that builds tools for tens of thousands of merchants across many different platforms. We’re a distributed company with an even gender split that spans 4 US states and 5 countries. We believe in open communication, respect each other’s diversity of thought, and often find that a well-timed GIF or emoji is the best way to communicate. ðŸ�µ
The Requirements
To succeed in this position you will have:
Solid understanding of HTML / CSS
Native-level fluency in English
Fantastic written communication and interpersonal skills
An endless curiosity for our products and our users
Ability to thrive in a remote environment (along with a reliable internet connection)
Availability for 1-2 team trips / year
The Bootcamp
This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself through delighted customers and well-written documentation and blog posts. However, fit with our team and culture is important.
Every new team member completes a 60-day Bootcamp as a contractor before becoming a salaried employee. Already have a full-time position? Don’t worry. We’re flexible with hours and schedule during the bootcamp period.
The Benefits
Some of the benefits we're excited to offer to our team members:
Competitive salary with performance incentives
15 days of paid time-off per year
Generous holiday policy including two company holidays: SkyVerge Day in March, Founders Day in June 😀
Medical, dental, and vision insurance (reimbursements for comparable care for non-US/Canadian residents)
Retirement plan with company match
Home office or co-working allowance
Hardware and software allowance (we'll set you up with the tools you need to be productive)
Personal development allowance to help you learn and grow (e.g. books, courses, conferences)
A Kindle to help you keep learning!
TL, DR: Join our team and influence thousands of online stores. Excited? Us too. Apply now!
SkyVerge believes and supports workplace diversity. We do not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.
To apply: Apply here: https://skyverge.workable.com/jobs/330658