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Maintaining good customer and industry partner relations is key when operating any business. A good Customer Relationship Management (CRM) system can make managing these relationships easier while also contributing to employee productivity and efficiency...

Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your relationship with a customer. You might nurture it. You might encourage it. You would strive to strengthen it. But manage...

Just when you think you finally have a good grasp of Generation Y, along comes a newer batch of prospective employees. Outnumbering Millennials by about a million, the 60 million members of Generation Z – young people born between roughly 1996 and 2...

Answers to your top SEO questions, and a few search engine optimization myths dispelled, by our SEO expert. “SEO is evil.” That little gem was recently spoken to me during a call with a potential small business client, as he explained his exasperation...

For your SMALL BUSINESS to survive this competitive world, it must use technology to speed up its services and also to serve its customers on time. Technology can be of great benefit to your small business and most of these technologies are not expensive...