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Multiple times companies end up getting distracted in the fluff of the service and forget to understand the basics of customer service or small and simple steps that make the actual impact. CUSTOMER EXPERIENCE AMBIGUITY Large multinational firms and...

Due to today’s rapidly evolving digital environment, the traditional contact center model is changing, because both the business behind it and the customers in front of it are changing.  Indeed, predictions for the future of the call center...

(Image credit: Shutterstock.) Deploy the Right Tools to Meet Customer Expectations In today’s insurance industry, competition is fierce and customer expectations are at an all-time high. While customers have become accustomed to real-time access to...

Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients. We aim...

In the past, we scoured the interwebs for those who are influential and knowledgeable about topics such as Big Data, Analytics, Mobility, Cloud Computing, Finance, Sales and Marketing, and Human Resources…and we’ve done it again...