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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

This article was originally published on the FCR blog on February 3, 2017. Click here to see the original along with a useful vendor comparison chart. Do any of the following scenarios fit your current situation? Your premise-based phone system no...

Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time and achieve greater...

Service Provider ICT Infrastructure and Cloud Transformation Introduction Telecommunication service providers have unique challenges and opportunities to transform from network-centric, utility-like business models that limit growth, to new business...

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