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SUMMARY DESCRIPTION : This position is responsible for analyzing call-handling performance, making strategic, staffing and routing decisions across the domestic and International Network of Global Sales, Marriott Rewards and Customer Care (GS & CC...

Change management is a multi-disciplinary profession. It relies on models from psychology, organisation design, systems thinking and much more. With all this conceptual talk it’s easy to forget the everyday things we use to get things done: change management...

2016 has truly shown how dynamic an ecosystem the digital advertising industry is. There have been highs and lows, but it has certainly been memorable. In a series of features reflecting on the past year and looking ahead to what we can expect in 20...

When was the last time you dreamed you had buy-in for your work from other departments, like product, support, or marketing? Maybe you feel stuck in your community silo, walled off from creating real change. Maybe you work in marketing, but you see...

1. Luncinda Duncalfe, CEO How will the ways brands interact with their customers change in 2016? In 2016, we’ll see the beginning of the true shift from pushing to a mass market to interacting with individual customers. How will mobile and retail...