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Kapdesk. It has powerful ticket management features and has an omnichannel interface.

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Customer Intimacy: Why Experience Counts, But Size Doesn’t Matter
via digitalmarketingmagazine

With businesses striving to become more customer-focused, new communications pathways are changing the paradigm of customer engagement. There is a growing need for all companies to adopt a contact centre approach, and dispels an old myth: size doesn...
Customer intimacy: why experience counts, but size doesn’t matter
via bmmagazine

Everybody these days is talking about customer-centricity. In the so-called ‘age of the customer’, buzzwords like customer intimacy, customer experience and customer optimisation are thrown around like confetti to describe what traditionalists...
Interview Questions to Ask Your Own Team Before Starting a CRM Software Evaluation
via crmsoftwareblog

Did you know that the experts who can provide the best start to your CRM software evaluation are right within your own organization? Before you engage an outside vendor why not take the time to interview your own team using the questions below. This...
Microsoft unveils new marketing, customer care and social listening capabilities
via news.microsoft

REDMOND, Wash. — Feb. 18, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the...
Microsoft Unveils new Marketing, Customer Care and Social Listening Capabilities
via panorama-consulting

New Microsoft Dynamics CRM release introduces Microsoft Dynamics Marketing, strengthens customer care and unveils social for everyone in Microsoft Social Listening. Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive...

Kapdesk.com popular pages

Kapture Service Cloud: AI Service Automation for Superior Experiences

Discover Kapture Service Cloud, your AI service automation solution for unparalleled customer experiences in any vertical. Elevate your customer service game!
Three most important elements for building an incredible self-service portal - Kapdesk

Wherever human intervention can be minimized or eliminated, automating the self-service portal can make it shine; from requests for changes in private account details.

Why your business should care more about customer experiences? - Kapdesk

Businesses from different sectors have started going the extra mile to focus on providing a customer experience that’s better than the current set standard.