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Kapdesk. It has powerful ticket management features and has an omnichannel interface.

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Customer Intimacy: Why Experience Counts, But Size Doesn’t Matter
via digitalmarketingmagazine

With businesses striving to become more customer-focused, new communications pathways are changing the paradigm of customer engagement. There is a growing need for all companies to adopt a contact centre approach, and dispels an old myth: size doesn...
Customer intimacy: why experience counts, but size doesn’t matter
via bmmagazine

Everybody these days is talking about customer-centricity. In the so-called ‘age of the customer’, buzzwords like customer intimacy, customer experience and customer optimisation are thrown around like confetti to describe what traditionalists...
Interview Questions to Ask Your Own Team Before Starting a CRM Software Evaluation
via crmsoftwareblog

Did you know that the experts who can provide the best start to your CRM software evaluation are right within your own organization? Before you engage an outside vendor why not take the time to interview your own team using the questions below. This...
Microsoft unveils new marketing, customer care and social listening capabilities
via news.microsoft

REDMOND, Wash. — Feb. 18, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive set of new Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the...
Microsoft Unveils new Marketing, Customer Care and Social Listening Capabilities
via panorama-consulting

New Microsoft Dynamics CRM release introduces Microsoft Dynamics Marketing, strengthens customer care and unveils social for everyone in Microsoft Social Listening. Microsoft Corp. (Nasdaq “MSFT”) on Tuesday unveiled a comprehensive...

Kapdesk.com popular pages

Best customer service CRM software to grow your business

A unified platform connecting service center, field agents and customers. Customer Warranty, AMC, Order, Spare Parts and Service Call Management.
Build long-term customer relationships with exceptional experiences - Kapdesk

Customer satisfaction is delighting your customers, its about to understand what your customers think about the product or service that you are providing.

Improve your customer service performance with a clear support strategy - Kapdesk

When you ensure all your agents are accountable for their actions, you can start incorporating trust and transparency into your customer service.