Part time opportunity to lead in the delivery of fantastic customer service
About You
An excellent communicator, you will have management experience in a customer service environment along with the ability to use initiative to identify and solve problems with minimal supervision. Advanced IT skills, as well as experience of providing customer support for PC hardware and associated peripherals, are also key for this position.
Demonstrable customer service and problem solving skills to ensure a fantastic customer experience face to face, online and via the telephone is essential.
About the Role
You will manage building operations and facilities during Saturday opening hours. This involves responsibility for maintaining a safe and secure environment for customers, in line with University regulations, including the student code of behaviour. You will also manage our physical and virtual enquiry services.
You will manage a small team who will carry out help desk and general library duties including shelving, tidying of book stock and maintaining the library’s acceptable use policy in relation to noise and inappropriate behaviour. You will ensure staff are deployed were needed to support the use of facilities and resources. You will also be required to produce reports and attend team meetings.
Rewards/Benefits
We want you to feel happy when you come to work and proud when you go home.
We have excellent facilities within our bespoke Wellbeing Centre and our comprehensive staff health & wellbeing programme gives you the opportunity to; have a lunchtime scenic stroll across our beautiful campus, a trim from our onsite hairdresser, car valeting, attend a family focussed event, make an appointment for a massage and get together with colleagues over free food and drink to watch the latest film on one of our Film Nights. This is just a taste of what we are able to offer you at Edge Hill University
About Us
“A great success story… an institution that improves and impresses year after year” - THE University of the Year 2014/15.
Based on an award-winning campus in West Lancashire, and voted Best University Workplace 2015, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing people.
For informal enquiries about this vacancy you may wish to contact: Julie Nolan, Learning Spaces Manager at Julie.Nolan@edgehill.ac.uk
Closing Date: 21 Feb 2017
Category: Administrative, Technical, Professional & Research Support