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When people hear the words “customer service”, they immediately assume that it has something to do with headset-wearing call center agents answering phones all day long. And why not? Indeed, most customer care agents are stationed at the frontlines,...

Qatar Airways is a Middle Eastern airline offering flights to 150 places worldwide and employing more than 24,000 people. Job hopefuls enjoy part-time and full-time employment options. Minimum Age to Work at Qatar Airways: 18 years old (How old do you...

More and more customer service inquiries are posed to brands through social media. Why, then, do 96% of brands focus solely on advertising and public relations with their social media strategy? The following thought starters will arm you with the ideas...

The phone rings or the inbox dings to indicate that a new message has arrived. The customer service representative answers the call or replies to the email, and then immediately gets to work handling the customer’s needs. The interaction sets in motion...

How you talk with customers matters a lot. A warm greeting over the phone may be worth $20 million, says mobile advertising analytics firm Marchex Institute in a report about how companies can turn into revenue their conversation with customers. According...