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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Communication: We know that in order to build trust with another person there must be good, two-way communication. It’s central to our existence as human beings, yet we struggle with it every day. Multiply that struggle by the number of people in your...

It’s the Age of the Customer, the era of the Internet of Me. Brand names and physical footprints are no longer the decision-drivers they once were. Consumers have turned their trust to whatever they can pull up on their smartphones, from peer reviews...

A funny thing happens once you’ve created and sold an online course or two. You find yourself facing a whole new set of problems: how do I take what’s already been working, and scale it up? Usually the first solution we come up with is to sell more...

The quality of training you provide your new sales hires will shape their future at your company. To implement a great sales training program, here are seven important components to consider: 1. Essential sales skills Even for experienced sales reps...