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Escape From the Dark Side With Qfiniti 10.5 & Explore 5.1
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Ever feel like you’’re on the Dark Side of workforce optimization? With the release of Qfiniti 10.5 and Explore 5.1, the force of Workforce Optimization Software in contact center analytics can be with you. Desktop analytics The business world...
Why Contact Centers Should Offer Texting to Customers
via b2cmarketinginsider

The use of digital channels for customer service is on the rise. Recent research by Dimension Data found that over 35% of contact center interactions are now digital, not voice-based. In fact, digital interactions in the contact center will surpass voice...
WebRTC: Winning the Zero Moment of Truth
via ciocollaborationnetwork

Most smartphone users check their phones 150 times a day. This behavior, as well as growing high-speed Internet penetration, have changed how consumers create shopping lists and purchase services. The classic mental model for marketing considers three...
(USA-NJ-PRINCETON) Head of Contact Center Ops
via dowjones

**Company Overview:** Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced...
Channeling Clients
via lifehealth

Why A Lack of Customer Insights Means Lost Revenue for Insurance Companies By Dave Nash & Laura Yorks Mr. Dave Nash is a director in West Monroe Partners’ Customer Experience practice, based in Chicago. Ms. Yorks is the leader of West Monroe...

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Agent The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Based on exhaustive research, it is a ...
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