FOR IMMEDIATE RELEASE
Media Contact: Barb Rose
Phone: 717 243 5473
Email: brosepa06@synergyhomecare.com
Synergy HomeCare of Mid Penn Receives 2017 Best of Home Care® – Leader in Excellence Award
Carlisle, PA…… – Synergy HomeCare of Mid Penn announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for the home care industry. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Synergy HomeCare of Mid Penn is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Synergy HomeCare of Mid Penn’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Synergy HomeCare of Mid Penn’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Synergy HomeCare of Mid Penn received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Synergy HomeCare of Mid Penn management team set goals to reach the highest level of excellence possible.
“Monitoring quality and customer satisfaction continues to be crucial for our success. Home Care Pulse gives us the quantifiable feedback we need to insure the quality care we strive for. Being recognized as one of the best providers in Pennsylvania is a nice reward for our dedicated staff,”
said Michelle Lisk, CEO, Synergy HomeCare
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Synergy HomeCare of Mid Penn as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Synergy HomeCare’s commitment to excellence, please visit www.synergyhomecare.com/midpenn or call 717 243 5473.
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About Synergy HomeCare of Mid Penn
Synergy HomeCare of Mid Penn was founded in 2012 by Michelle Lisk and its mission is to provide the best In Home Senior Care in Central Pennsylvania. Synergy HomeCare Mid Penn has offices located in both Camp Hill and Carlisle.
Visit Synergy HomeCare of Mid Penn to learn more about our services at http://www.synergyhomecare.com/agencies/pa/carlisle/pa06/
About Home Care Pulse
Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to reduce increase satisfaction, reduce caregiver turnover, and address client needs. For more information visit homecarepulse.com.
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