Moving company scams: What you need to know. (CBC Marketplace)
Published on Feb 10, 2015 – Movin’ Day Showdown | Originally broadcast October 11, 2013. By the Canadian Broadcasting Company (CBC).
TRANSCRIPT OF PROGRAM:-
0:04 -this is not an investment me this week
0:07 – on market place
0:10 – a Wild Bunch trade-up they lied our chase car has some insight
0:13- Shady movers are riding roughshod showed start downloading
0:17
holding your stock for ransom I was at the mercy
0:20
alright bashing your thanks grabbing
0:23
catch I got robbed right in broad daylight we’re tracking them on hidden
0:27
camera
0:27
why does he have to stop you have to stop this
0:31
like
0:36
this
0:39
by
0:44
we’re staging a home death to work but this ain’t no extreme makeover show
0:49
these guys helping us set up this house with our profits
0:53
where cameras up a little more cameras up
0:58
we borrowed some furniture to set up this house is east-end Toronto
1:01
did have some other people come in and we’ll see what happens
1:04
she’s a maverick company is on the way
1:08
and we’re gonna put them to the test
1:12
band boomers are acting like it’s the Wild West
1:15
staging hold up across the land
1:19
with no sheriff to run into town innocent folks are easy pickings
1:23
I got robbed right in broad daylight the worst thing is I call them
1:28
and had them come to my house Rob the
1:31
char-broil have a dust-up with his movers were moving into his first home
1:34
now he wants to help you dodge the bullet I don’t wanna get hit with any
1:39
hidden charges you know I’m gonna hurt stories and he’s like not not everything
1:44
and I’m like okay fantastic I feel like I’ve been run
1:48
that’s how near Solomon felt when she moved her business
1:51
they said no hidden fees in North I love and peace
1:55
both got the same deal an hourly rate plus travel time
1:59
turns out the movers for block straight up they lied
2:04
it’s a stick up and me and Sean end up paying way more than they ever expected
2:09
stop you know ambushing people would with extra charges
2:13
news in a manner an absolute nightmare
2:16
the outfit behind this nightmare
2:20
askew movers that’s who we’re hiring
2:23
they’re based in Toronto Megan
2:26
who works for us books are moving gets this deal for fact okay and is that
2:37
include everything
2:38
cash with okay
2:41
were in the game got a deal this there a trick up their sleeve
2:46
to find out love we bring in a wise old hand
2:50
engine light on Jim carneys company has been in the business for a century
2:54
%uh welcome to the garage or as I like to call admission control
2:59
he’s also with the Canadian Association and movers your seat
3:04
thank you he’s fed up with the likes of companies such as husky movers
3:07
there are fly by night urs out there we’re about to find out how husky movers
3:12
ambushed their customers testing yeah can you hear me
3:16
long player great we wire a mega our marketplace homeowner
3:20
she were a camera that looks like a button undershirt John our hidden-camera
3:24
specialist
3:25
will be befriending our cameras are rolling
3:33
the new
3:38
gonna talk supposed to be here now
3:43
time they’re coming
3:45
%uh as the van pulls up it’s clear this is not your typical moving company
3:49
ken is your wife and yeah with graffiti inside
3:54
do right no husky movers logo’s or husky movers uniforms
3:58
come in the front door mat do
4:04
and they’re here Cayenne Megan over I’ll to
4:07
Stan hi ca just can’t hella our marketplace homeowner explains what
4:12
needs to go
4:13
saying the pictures are staying everything on a wall stays
4:17
ok there’s more stuff
4:20
upstairs and some octopi system
4:24
and then there’s a bedroom so we think they’re ready to start the move 11 ish
4:30
when suddenly samples out a new deal and you won’t believe what he hits us when
4:35
see what happens here maybe one day chocolatiers
4:39
oh that’s a surprise didn’t mention anything charge for the stairs
4:43
has an older trucks researchers absolutely not the getting paid by the
4:47
hour
4:48
every home has stairs the no kidding
4:52
John’s floor do absolutely bogus man I’ve never heard of a stair charge
4:57
despite protesting be putting on his bill
5:00
absolutely ridiculous
5:03
back at our move another surprise get alone on this one
5:07
and any item were I’ll a new phone will be charged he had
5:12
over 100 pounds will be charged which again is a complete ripoff
5:15
didn’t mention any other stuff on the phone they didn’t mention it to me
5:20
either when she called the Booker mu
5:22
and has never said no they don’t charge
5:27
but they charged it all right our contract now has charges we weren’t told
5:32
about
5:33
and we’re stuck with them I just had a sinus
5:36
this is one in the movers and me recognize him
5:39
that’s spam wanna our movers I signed the contract under duress
5:44
on I felt there was a gun to my head
5:49
refusing to sign means trying to find another mover and fast
5:52
almost impossible on moving day is asking a sign a contract now
5:56
looks like to normal not she see in this contract for the first time
6:02
they’re asking her to sign she’s only seen for twenty seconds
6:06
like most people are moving day we sign
6:09
okay we’re starting to move now guess again
6:13
said anything I needed a little line at fifty dollars
6:19
I really the thing about that either to inject a dollar deposit we would never
6:23
do that on Monday we asked for a 10 percent deposit
6:26
but that’s well in advance of the Moon taking place certain
6:29
jim says there’s no rule book and the movie business
6:32
about Huskies doing he says should be outlawed no choice
6:36
we hand over the deposit and they haven’t even touched his furniture
6:40
prep enough
6:43
when they finally do here comes the
6:46
the mattress with no plastic bags to protect that somehow they’re just gonna
6:51
put it in the truck
6:52
you know shits gonna get sold just how carol is our day
6:58
Welsh boy
7:01
George coming over dresser you
7:05
yeah now they have to get that dresser into the truck no ramps
7:12
no ramp
7:15
homeboi bungalow lolol mediates other jewish suck
7:23
every proper moving truck should have around
7:27
not much TLC for the armoire either alright
7:30
well as well
7:33
this was a five thousand dollar antique
7:38
fire the customer right now I’d be ok she’s look at this
7:41
have a cardiac time even if Richard I’m worried
7:44
the me is harsher skipped a beat
7:48
I just feel scant husky was done
7:51
she estimates 3,000 bucks for the first doc was damaged
7:55
has a look in
7:58
a lot of heat up so a lot of heavy stuff was not a playoff
8:02
they’re just padded the bill that’s all that they’re doing
8:06
back at our house Huskies bill is about to do more damage
8:09
remember they’re charging for stairs but not just here
8:13
at the new place to I
8:16
I don’t know how would I know that why can’t he just cut the month when he gets
8:21
there
8:22
our expert thinks he knows why it’s the old
8:25
we’ve got all your stuff now pass all your money trail you watch that much
8:29
the hitter with them at that point and hold her goods for ransom that’s what I
8:33
see transpiring here right now
8:34
over good to read some really meaning what they
8:38
meaning they will not unload them until they get paid what they’re demanding
8:41
sounds outrageous right well
8:45
it happen to me a my stuff when I get off the track cut in pay
8:49
I felt that my I think my belongings
8:53
I paid for it was held hostage
8:56
I’m in Shantz case they would release it
9:00
outside is like putting a gun to my head
9:03
asking members thank you they were armed and I was unarmed I was at the mercy
9:08
now we are too
9:11
Sams arm with the bill
9:15
ok area trade two hundred dollars for happy I did
9:18
that eighty dollars for stairs
9:23
the total is 570 dollars and sixty five cents
9:26
Wow 570 box based on their quote
9:31
jim says that’s more than double what we should be paying and I don’t think this
9:34
is fair
9:35
this isn’t what I was told that all play
9:40
so Megan calls
9:43
and now I just got this bell for almost six hundred dollars
9:47
but extra charges for stairs and heavy items and I wasn’t all about
9:52
any of this
9:53
thank near
10:01
show if they still some break
10:04
and as jim suspected we’ve gotta pay now
10:07
should be pulling so
10:10
I have to pay the balance before unloading and if we don’t pay for stairs
10:15
and heavy stuff
10:16
your only in the the if I don’t pay all these charges
10:21
you’re just gonna unload my stuff here year
10:26
her like back in the house
10:29
lolol I’ll play to have the a DOS it either even say that you’re gonna unload
10:35
someone’s
10:36
goods on their line is just incredulous company
10:39
time for step two in our plans Megan says they’ll get their money
10:44
at the new place to stress that I would be going through right now if I were the
10:48
customer
10:49
unbelievable
10:53
hey they’re leaving wait till you see the surprise we have for them but
10:57
should I start downloading do what all the furniture industry to go right ahead
11:01
when we come back
11:03
and later
11:07
wire thats investigation left many have you
11:10
barking mad do when she d moving companies are emptying the pockets of
11:20
Canadians
11:21
across the country Taylor leaving so now we’re chilling one sketchy outfit
11:25
our chase car has the main site that Steph dust and many people
11:30
with hidden charges frankly me I
11:33
okay even threatened to dump our furniture we don’t pay those feats
11:37
askew movers have been getting away with this done not today
11:43
sore gonna have a poll they do when we turn the tables
11:47
and refused to pay those extra charges insisted on not
11:50
unloading the furniture until they pay we’re not going to pay it we’re at our
11:56
new place
11:56
there’s the truck time to lay out the plan to Megan R undercover customer
12:01
the sidewalk for the houses we need to do this okay will there be a showdown on
12:05
the street
12:05
at a certain point will come out with cameras rolling Megan takes a stent
12:10
I’m not going to pay anymore any for these extra charges that I didn’t agree
12:14
to
12:14
you should’ve told me earlier they it’s a standoff
12:18
sans refusing to unload our stuff he gets headquarters back in the lineup
12:23
but husky isn’t moving on the bill for
12:30
I don’t wanna pay these charges fudged
12:38
time for me to make my move for remember
12:43
we’ve already paid them to 150 bucks I thought I shapes
12:46
we just want to pay for the charges they never told us about on the phone
12:50
but as they’ve done to so many husky
12:53
puts the gun to our ad funny
12:56
first I
13:01
that’s right they’ll bring our furniture back to the first house
13:06
then unloaded they put it back in the house
13:09
fired
13:12
the
13:14
my name is Tom Harrington and I work for marketplace
13:16
at CBC okay and we know what you guys her up to 100 company has been up to
13:21
how can you go into a house on moving day to do this to anybody
13:25
I don’t know they if you wanna call the company let’s look at the end of the put
13:28
put him on speaker
13:29
what kind of operation is this that you’re running this is in a proper
13:32
moving company
13:33
such for always explain to the full on the phone
13:41
the contract over the phone was forty five dollars an hour
13:46
plus an hour for travel time everything else is included that’s what was said on
13:50
the phone
13:51
that’s what she agreed to these fellows come in enter a contract which she has
13:55
thirty seconds to reading can see everything in the first place
13:58
and they start saying oh we’re gonna add for things like stairs
14:02
yep hung up but the mystery man on the phone is calling the shots
14:06
should I start downloading if you wanna know the furniture industry you go right
14:10
ahead
14:11
that’s really think that you think you should do so he said to do
14:14
he said he would take legal action against
14:17
so he’s gonna sue her maybe we should sue
14:24
this customer did and i won and I feel
14:27
with
14:32
just like us Carol it a typical a
14:34
got stuck with hidden charges this is outrageous
14:38
I was not expecting these charges
14:41
the judge agreed saying that’s taking them into a last-minute contract not
14:46
fair
14:46
Carol Sioux City Hawks movers and storage
14:51
guess what same people behind husky movers
14:54
sam says he’s just following orders
14:59
even if it means dumping the stuff right in front of our new place
15:07
the
15:08
will be donning under the stars tonight at this point this volatile furniture
15:11
ends up there
15:22
may make good on this thread so that’s a real even on the line
15:26
here pass forcing them in court not worth our time so we pay the entire bill
15:31
I’ll keep the receipt if we want them to move our stuff inside
15:35
that’ll cost extra nothing anymore
15:39
they get back %uh dogpatch but not so fast
15:43
the showdowns not over after of we say improper had yet
15:48
we follow their truck because it’s our best lead to the bass
15:52
the end of on the outskirts of town so those two big husky over trucks
15:56
and discover a corral a batter trucks our movers leave
16:01
we noticed the Husky breath the check back in another day
16:05
like that there’s a a scheme over struck right there and a husky name on the
16:09
truck is painted overs
16:11
wonder what else they’re covering up
16:15
time to roundup some answers what he does for you have to stop
16:18
you have to stop this
16:22
and later our marketplace investigation into bed
16:26
bills continues I
16:29
Don
16:33
we’re investigating is she moving company it’s more like a moving target
16:37
husky movers hit us with hidden charges
16:40
and dumped our furniture here we call the owner
16:44
Harpreet Singh he says they are upfront about the charges
16:47
but declined to come on camera saying he’s in California
16:53
for not giving up though were staking out another moving day
16:56
no trucks today
17:00
must be very busy we hope the trucks will return
17:03
cuz when they do to our plan is to deliver our own
17:07
charges to husky movers
17:12
for misleading the public with hidden charges threatening to hold furniture
17:17
hostage
17:18
and unprofessional service
17:24
were waiting for another showdown but it’s almost sundown
17:27
will they be a no show do
17:32
their back on it and there’s a fancy black sedan
17:35
we’ve done our homework it’s a company car is the owner inside
17:43
they’re doing I’m told Harrington for marketplace
17:46
ok and I’m you’re with us the worst you sure you’re
17:50
what you doing this parking lot to see it in their chicken here
17:54
yeah sure no no you with a schema versioning what’s your name
17:57
while he will give us his name but we give him our charges
18:02
here’s here’s a link to give you this is our because their bill these are charges
18:05
this is for misleading people mislead the public what with hidden charges
18:09
well you should read this because it’s what you do to Canadians man
18:12
woman holding artists that I love your camera go back to the question what he
18:16
does to be have to stop
18:18
you have to stop this has put this in your windshield
18:23
he can run but he can’t hide later sources tell us
18:27
that was Harpreet Singh the owner %uh husky movers
18:33
we leave another copy of our bill behind make sure
18:36
he gets the message
18:39
but maybe he is already since we started poking around
18:42
husky movers charges for stairs n heavy items are posted on their website
18:46
but remember in the wild west to the movie business
18:51
it can be a treacherous road to Dodger 0 moving day: nightmare
18:56
here’s our survival guide watch out for low prices
19:00
you could be hit with hidden charges later demand a written estimate
