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Skolkovo Innovation Center will take part in the world’s biggest mobile event - Mobile World Congress, in Barcelona, Spain, on 27 February - 2 March 2017. MWC traditionally brings together industry leaders, visionaries and innovators to explore the trends...

Sonus is kind enough to publish all of the fixes that go into their SBC1k and 2k range, but to go on a “fishing expedition” looking for issues or fixes through various releases you need to trawl through potentially a dozen or more pages. No longer. ...

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

The speed of how the world does business is gaining momentum day by day, and nobody knows this better than small business owners. Now, more than ever, your phone system has to be economical, nimble, scalable and feature rich to deliver the functionality...

Implementation Process Breaking Down the Call Center Implementation Process Feeling overwhelmed by the prospect of implementing your account at a new call center? That’s understandable—it looks complicated and there’s a lot at stake...