Richvideo wrote:
Thank you for the offer of help CharmCityCrab Sam Pan in his email clearly stated that he would rather not have a relayed conversation with a middleman I don't think adding another person into the mix is going to make Sam more willing to work with us.
If either of us wrote him we would have to explain to Sam that MC will not contact you first because he seems insulted that Neil Hunt did not respond to him and unless you find that email that MC sent him he will not be contacting anyone, how do you think that's going to play over at Netflix?
The least problematic way to move forward that could lead to the desired results we want would be MC sending that email off to Sam Pan as soon as possible.Does anyone disagree with that,I don't think my logic is off?
I understand your point about the path of least resistance, but it's worth keeping mind that the gentleman who works for Netflix is not intrinsically a more important fellow than MoonChild is. You're respecting Mr. Pan's preferences, so it makes sense to respect MoonChild's preferences as well. Just because MoonChild makes himself accessible doesn't mean that his time isn't valuable and that his preferences aren't important. It's very nice of MoonChild to make himself this available, it's not an indicator of lack of status- a lot of people with smaller browser user bases than he has do not really communicate as much as he does- it's a value added feature he offers because he's a nice guy who cares about the people who use his browser.
I always try to imagine, or at least my best practice is to try to imagine (Can't say I always live up to this), what it might be like from the perspective of other people. MoonChild created and maintains a browser that works with millions of sites and has a ton of responsibilities to keep the browser going and working with the Internet in general. If he devoted a ton of time to every individual site, he'd have to work 1000 hour days, which obviously is impossible, because there are only 24 hours in a day. Still, he recognizes that some sites are so widely used and so important to some users that he is willing to give them individual time and attention even though probably from his perspective he's built a browser that's easy to work with, that complies with web standards, and that includes all the modern features; and probably feels that the people running websites should be in charge of making sure their site works with his browser and not the other way around, as long as the browser works with the web in general (Which it does). But he makes the effort anyway to reach out to some of those sites and see what he can work out anyway- in this case, he's done so several times in several different ways, and it's been ignored or rebuffed.
He must feel like Charlie Brown feels when Lucy brings out the football in Peanuts cartoons and promises that this one time, unlike all the other times, Lucy won't pull the football away at the last minute and make Charlie Brown fall on his rear end instead of allowing him to kick the football. From his perspective, how many times is he supposed to call and email people to get this one site working on the browser? He probably feels like this email would be ignored, too, and then someone would come along with another lead and ask him to write another email next week or something, and rinse and repeat.
What is unfortunate about this is that Netflix is an important site to a lot of people, and it'd be great if Pale Moon and Netflix could work together to fix any compatibility issues. However, I get where MoonChild is coming from here. He's spent a lot of time with this and people have ignored his emails or rebuffed him and he doesn't want to waste more time when he's only got a limited amount of it and could be using it to better the browser and fix other situations.
I can understand why you'd want him to email the guy, though, because you talked to the guy and think the guy will listen to MoonChild and we could finally get this done. But, remember, you're coming into it late. MoonChild has probably been trying to do something about this for months or years and is likely fed up.
I hope that this situation resolves itself at some point. But it may be time for Netflix to take some initiative here and respond to MoonChild's emails. I mean, they've got a lot of paying customers, myself included, who would like to be able to do things like reorder their queue (Or MyList feature) using the Pale Moon web browser. I pay Netflix, I don't pay Pale Moon. Really, Netflix should be the ones taking the lead in trying to make sure things work for their paying customers on the browser of their choice. I understand why Netflix might feel the need to mostly limit their support to the 4 or 5 biggest browsers, but Pale Moon isn't *that* far down there on the list. It's got half a million users, which granted is a small fraction of the big four or five, but it might be just after that- there really aren't many browsers with market shares in the hundreds of thousands after you get past Internet Explorer, Edge, Chrome, Firefox, Safari, and Opera. Pale Moon could easily be #7 in the world.
I hope this situation works out, but I don't blame MoonChild for it not being worked out. If MoonChild won't send the email, it sounds like your choice is to give up or to send the other guy MoonChild's email address. I don't know any other options right now. That's what you've got in front of you.