Publication: Digit News
Published: 12.04.24
“In the face of a growing skills gap hindering AI adoption in the public sector, organisations must take control and prioritise skills training for staff so they can understand and implement AI safely and effectively,” Sheila Flavell COO of FDM Group said.
The UK public sector is reeling for a lack of AI skills in the workplace, according to research from Salesforce. IT professionals in the public sector are about a third more likely to say there’s an AI skills gap in their organisation, compared to the industry average.
As AI continues to advance and more and more companies integrate the emerging technology into their stack, IT professionals across the board are struggling to stay afloat as the tech requires new skills.
Only 28% of public sector IT professionals say they’re experts in using generative AI as part of their job. Further, only 32% say they’re experts in understanding generative AI use cases, such as content creation and data analytics, and just 30% say they are experts in implementing AI in their organisation.
This may be holding back frontline citizen services across the public sector, delaying advancements in public services. “Training and skills development are critical first steps for the public sector to leverage the benefits of AI,” said Casey Coleman, SVP of Global Government Solutions for Salesforce.
“By investing in new skills like prompt development, public sector leaders can empower their workforce to use AI to increase productivity, build deeper relationships with constituents, and improve the quality of public services.”
According to Deloitte, AI could save hundreds of millions of government staff hours and billions of pounds annually, as departments scramble to level up their AI skills and capabilities.
Automating routine tasks, reduced risk and improved customer experience were named as the top benefits to the public sector if they improve their AI implementation.
In the face of a growing skills gap hindering AI adoption in the public sector, organisations must take control and prioritise skills training for staff so they can understand and implement AI safely and effectively,” Sheila Flavell COO of FDM Group said.
“Balancing speed with mitigating risks is a central challenge for all organisations, but without proper skills training, the challenge becomes even more difficult. The public sector should implement training schemes to upskill and reskill staff, equipping them with the necessary specialist skills to lead innovations in AI and ultimately deliver the best results for frontline public sector projects.”