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Revision as of 20:17, 18 February 2013
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{{HR Known Issues-page}}
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{{HR Known Issues-page}}
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==
Known Issues
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==
Known Issues
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'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).
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'''Question''': I get a message “This image is viewable to signed-in members of supporting organizations” for these records even when I am signed in. How can I view these records?
'''Answer''': FamilySearch has limited rights, granted by the record custodians, to publish some images for viewing online. Images for this collection are only available for viewing to members of the supporting organization (The Church of Jesus Christ of Latter-day Saints).
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[
Ordering_Microfilm_or_Microfiche
|Ordering Microfilm or Microfiche]].
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These images are also available on microfilm for viewing at a FamilySearch Center; for instructions, see [[
Ordering Microfilm or Microfiche
|Ordering Microfilm or Microfiche]].
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at [mailto:support@familysearch.org support@familysearch.org]. Please include a brief description of the problem and steps taken thus far to resolve the issue.
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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If you encounter additional problems with this collection, feel free to report them at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information:
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example: '''Russia, Tver Confession Lists, 1728-1913 > Тверь > Вышний-Волочок > 1774 Vol. 17290 > Image 7 of 196'''.
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*If '''browsing''' this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window.
For example: '''Russia, Tver Confession Lists, 1728-1913 > Тверь > Вышний-Волочок > 1774 Vol. 17290 > Image 7 of 196'''.
*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
*If you are '''reporting''' a technical issue: please include your operating system and browser version, such as Windows XP and Internet Explorer.
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Your assistance will help ensure that future revisions will be considered.
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Your assistance will help ensure that future revisions will be considered.
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Return to the [[Russia, Tver Province Orthodox Confession Lists (FamilySearch Historical Records)|Russia, Tver Province Orthodox Confession Lists (FamilySearch Historical Records)]] Learn More page.
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Return to the [[Russia, Tver Province Orthodox Confession Lists (FamilySearch Historical Records)|Russia, Tver Province Orthodox Confession Lists (FamilySearch Historical Records)]] Learn More page.
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Return to the [https://www.familysearch.org
/search/collection/show#uri=http://www.familysearch.org/searchapi
/search/collection/1929531 Russia, Tver Confession Lists, 1728-1913] collection at FamilySearch.org.
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Return to the [https://www.familysearch.org/search/collection/1929531 Russia, Tver Confession Lists, 1728-1913] collection at FamilySearch.org.