Some systems are experiencing issues

Past Incidents

Sunday 22nd January 2017

No incidents reported

Saturday 21st January 2017

No incidents reported

Friday 20th January 2017

Website All systems are a go!
8 years ago

The outage issue has been fully resolved. Please contact support by emailing support@firespring.com or calling 877.447.8936 if you have any questions. Have a great weekend!

Springboard Springboard and public facing websites are returning to normal
8 years ago

We are seeing Springboard and public facing websites all returning to normal at this time. We have a few small outstanding issues to take care of before we sound the all clear, however, at this time you may still see a few isolated issues. Our engineering team is working to resolve them as quickly as possible.

Website Disruption of service to the Springboard and public facing websites
8 years ago

Our Engineering team has implemented changes to our system and we are seeing services recover at this time. You may still experience partial loading or slow performance. We are working through the rest of the issues now. More information to come soon!

Springboard Disruption of service to the Springboard and public facing websites
8 years ago

Our Engineering team has identified a potential cause for the issue and are working to implement a change to mitigate the issue. We will update again when there is more information available.

Website Disruption of service to the Springboard and public facing websites
8 years ago

We are experiencing a disruption of services to the database for the Springboard application and public facing websites using the Springboard application. Our engineering team is working quickly to resolve the issue, we will post more information as we know it.

Thursday 19th January 2017

No incidents reported

Wednesday 18th January 2017

No incidents reported

Tuesday 17th January 2017

No incidents reported

Monday 16th January 2017

Phone Support Phone Support Ending at 4:30pm CST
9 years ago

In order to get team members home safely due to inclement weather, phone support will end at 4:30 pm CST today. We'll resume normal hours tomorrow (Jan 17) at 8 am CST.