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2015 Customer Service Trends: a Mid-Year Update
via blog.howto

ba/iStock/Thinkstock Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer...
Report: 2013 Temkin Experience Ratings of Tech Vendors
via experiencematters.wordpress

We just published a Temkin Group report 2013 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 54 large tech vendors based on a survey of 802 IT decision makers form large North American firms. Here is the executive...
Customer Journey: How To Hit The Road Running
via futureofbusiness.sap

Do you really think the customer journey is necessary to reach your future customers? Of course it is. But attracting prospective customers and ensuring conversion takes a lot more than simply understanding the customer journey. It requires that you...
Ingredients For A Differentiating Customer Experience
via b2cmarketinginsider

Companies that delivered great customer experiences outperformed laggards by a considerable margin for five years running based on a study by the Watermark Consulting group. The authors of the study attribute the success to customer retention, greater...
2015 is the Year of the Customer’s Choice: Customer Experience Engagement
via drnatalienews

Tweet This post is about five ways to deliver exceptional customer care in 2015. Customer service and support is shifting to a customer success management model. This is the ability to deliver great, consistent customer experiences across all channels...