Iasi,
S.C. Xerox (Romania) Echipamente si Servicii S.A.
Xerox (NYSE: XRX) is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., we have more than 140,000 Xerox employees and do business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. In Romania, Xerox operates through 3 sites in Iasi, 2 in Bucharest, 1 in Oradea and 1 in Bacau.
Learn more atwww.xerox.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today through xeroxs.jobs or send your application in English directly to
Andreea.Maha@xerox.com
*MAJOR RESPONSIBILITIES:*
• Act as a customer and internal point of contact for assigned contracts
• Responsible for the effective management of external / internal queries / escalations
• Maintain necessary documentation of process’ on customers contracts
• Responsible for the environmentally friendly disposal of all consumables and equipment
• Provide necessary support for price reviews
• Build customer relationship
• Other duties as required
*BACKGROUND, SKILLS, EXPERIENCE AND QUALIFICATIONS:*
• Excellent communication skills, fluency in spoken & written Italian
• Good English language skills
• Expert knowledge of Microsoft Office Products
• Proven track record in the delivery of high quality customer service
• Experience working in a shared services environment
• Proven ability to work as part of a flexible fast changing environment
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
**Job:** *Technical Helpdesk*
**Organization:** *Xerox (XT)-X000000152*
**Title:** *Service Delivery Coordinator with Italian*
**Location:** *Romania-Iasi-Iasi*
**Requisition ID:** *16021042*