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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Adobe is the global leader in digital marketing and digital media solutions. Our tools and services allow our customers to create groundbreaking digital content, deploy it across media and devices, measure and optimize it over time and achieve greater...

Executives with a capital "C" in their title generally don't have a clue on how to adjust to the social, mobile, and cloud-based business world. Now IBM wants to help these Luddite execs adapt -- by plunking them down into a new lab where it will show...

Each month, the Society for Industrial & Organizational Psychology releases a newsletter describing current events in I/O Psychology. In the February issue, I noticed a brief article on an intriguing little study conducted by the SIOP Media Subcommittee...

“As big data continues to grow, the most successful, competitive organizations will be the ones with the ability to turn that data into game-changing paths to new revenue opportunities and operational effectiveness.” - Booz Allen Hamilton...