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Updated: Updated the opening times for the Contact Centre for Vetting. DBS NSV e-form guidance notes and publications referenced in the following sections can be found here. Overview In 2011 the Defence Vetting Agency became the Defence Business Services...

This is a 3rd part the Online Customer Service Best Practices series. Part 1 covers building customer relationships, part 2 covers phone support best practices. Once you set up an official contact email for your company, customers will start sending...

This paper analyses the outcomes of what a small group of academics (myself included) attempted to do to develop the knowledge/capability to develop effective learning for hundreds of pre-service teachers via e-learning. That experience is analysed using...

September 24, 2013 – OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the third beta release of OTRS ITSM 3.3.0 Sunrise Beach Ko Lipe. ...

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